Technical Support Analyst 1
2 weeks ago
TekWissen Group is a global workforce management provider, delivering a comprehensive array of services across various sectors. Our client specializes in offering a wide range of solutions, including a web portal that disseminates vital information related to state affairs, economic development, public safety, education, health, and other essential services.
Position: IT Support Specialist 1
Location: Decatur, GA
Duration: 8 Months
Job Type: Contract
Work Type: Hybrid
Job Summary:
- The Applications section is in search of a First Line Support Analyst to assist users of the State Electronic Notifiable Disease Surveillance System (SendSS) and the Public Health Information Portal (PHIP).
- These systems are developed in-house by a dedicated team of developers, and the Support Analyst will collaborate closely with them.
- The SendSS/PHIP Support Analyst is tasked with maintaining the daily operations of these systems by delivering first-line support to end users.
- Responsibilities include providing telephone support to resolve or escalate user issues to developers, monitoring and responding to the SendSS Support email, unlocking user accounts, and verifying new user access based on organizational protocols and user roles.
- Under supervision, the analyst provides ongoing management information system user support, either via phone or through site visits.
- They troubleshoot end-user issues and analyze software modifications to align with user requirements.
- Additionally, they may design and conduct training sessions for software and hardware users.
- A high school diploma or GED, along with the necessary training and experience, is required to independently provide technical support to computer users in the designated area.
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