Patient Access Associate

2 days ago


El Paso, Texas, United States University Medical Center of El Paso Full time

Job Summary

The University Medical Center of El Paso seeks a highly skilled and detail-oriented Patient Access Associate to join our team. As a Patient Access Associate, you will play a critical role in ensuring the smooth registration process for patients, while providing exceptional customer service and ensuring compliance with hospital policies and procedures.

Key Responsibilities:

  1. Conduct patient/guarantor interviews to obtain accurate demographic and financial information.
  2. Explain hospital policies and procedures to patients, ensuring they understand their financial responsibilities and bill of rights.
  3. Verify insurance eligibility and benefits, and obtain pre-certification/authorization as needed.
  4. Assist patients with financial screening assessments to determine program eligibility.
  5. Process payments received and maintain accurate records.

Requirements:

  1. Two years of experience in a customer service-related field.
  2. One year of experience in patient registration and insurance verification in a healthcare setting, preferred.
  3. High school diploma or equivalent.
  4. Training or educational background in medical terminology and ICD9 coding, preferred.

Preferred Skills:

  1. Ability to deal tactfully with associates, patients, visitors, and the public.
  2. Basic computer literacy and keyboarding skills.
  3. Effective written and verbal communication skills.
  4. Analytical and problem-solving skills.
  5. Knowledge of commercial and managed care payors and terminology.
  6. Bilingual English/Spanish required.


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