Patient Access Associate
2 days ago
Job Summary
The University Medical Center of El Paso seeks a highly skilled and detail-oriented Patient Access Associate to join our team. As a Patient Access Associate, you will play a critical role in ensuring the smooth registration process for patients, while providing exceptional customer service and ensuring compliance with hospital policies and procedures.
Key Responsibilities:
- Conduct patient/guarantor interviews to obtain accurate demographic and financial information.
- Explain hospital policies and procedures to patients, ensuring they understand their financial responsibilities and bill of rights.
- Verify insurance eligibility and benefits, and obtain pre-certification/authorization as needed.
- Assist patients with financial screening assessments to determine program eligibility.
- Process payments received and maintain accurate records.
Requirements:
- Two years of experience in a customer service-related field.
- One year of experience in patient registration and insurance verification in a healthcare setting, preferred.
- High school diploma or equivalent.
- Training or educational background in medical terminology and ICD9 coding, preferred.
Preferred Skills:
- Ability to deal tactfully with associates, patients, visitors, and the public.
- Basic computer literacy and keyboarding skills.
- Effective written and verbal communication skills.
- Analytical and problem-solving skills.
- Knowledge of commercial and managed care payors and terminology.
- Bilingual English/Spanish required.
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