Current jobs related to End User Support Specialist - Washington - SourcePro Search

  • End User Computing Specialist

    7 days ago

    Washington, United States Covington & Burling LLP Full time

    Job SummaryCovington & Burling LLP is seeking an experienced End User Computing Specialist to join our team. As an End User Computing Specialist, you will be responsible for designing, building, maintaining, and supporting the Firm's computer workstation environments worldwide.Key ResponsibilitiesProvide technical support for all computer and user-related...

  • End User Support Specialist

    1 month ago

    Washington, United States DNI (Delaware Nation Industries) Full time

    OverviewDelaware Nation Industries (DNI) is a Federally Recognized Tribal Entity and IT Services Firm. DNI is currently seeking a IT End User Support to join our team on our JWICS IT Services Support contract. We are currently providing IT/Network support to the ACC, 690th Intelligence Support Squadron.ResponsibilitiesPerform all hardware maintenance duties...

  • End User Support Specialist

    3 weeks ago

    Washington, United States DNI (Delaware Nation Industries) Full time

    OverviewDelaware Nation Industries (DNI) is a Federally Recognized Tribal Entity and IT Services Firm. DNI is currently seeking a IT End User Support to join our team on our JWICS IT Services Support contract. We are currently providing IT/Network support to the ACC, 690th Intelligence Support Squadron.ResponsibilitiesPerform all hardware maintenance duties...

  • End User Support Specialist

    1 month ago

    washington, United States DNI (Delaware Nation Industries) Full time

    OverviewDelaware Nation Industries (DNI) is a Federally Recognized Tribal Entity and IT Services Firm. DNI is currently seeking a IT End User Support to join our team on our JWICS IT Services Support contract. We are currently providing IT/Network support to the ACC, 690th Intelligence Support Squadron.ResponsibilitiesPerform all hardware maintenance duties...

  • Senior Computer User Support Specialist

    1 month ago

    Washington, Washington, D.C., United States The One 23 Group Full time

    Job Title: Senior Computer User Support SpecialistWe are seeking a highly skilled Senior Computer User Support Specialist to join our team at The One 23 Group. As a key member of our Field Service Support Structure, you will provide dedicated on-site support to commissaries, delivering exceptional technical and management expertise to meet all Acceptable...

  • Front-end Developer

    13 hours ago

    Washington, United States Highmark Health Full time

    About the Role:As a Front-end Developer at {company}, you will be responsible for designing and developing user interfaces for our web applications. This is an exciting opportunity for a skilled developer to join our team and contribute to the creation of innovative and user-friendly interfaces.Key Responsibilities:Design and develop user interfaces for web...

  • End User Services Manager

    4 weeks ago

    Washington, Washington, D.C., United States Leidos Full time

    Job SummaryWe are seeking a highly skilled and experienced End User Services Manager to join our team at Leidos. As a key member of our IT Services program, you will be responsible for ensuring the successful delivery of Desk Side Support services to a Federal customer within the Department of Justice.Key Responsibilities:Lead a team of technicians...

  • IT Support Specialist

    6 days ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job Title: Helpdesk Specialist EntryJob Summary:At AHU Technologies Inc, we are seeking an entry-level Helpdesk Specialist to join our team. As a Helpdesk Specialist, you will be responsible for providing technical support to users, troubleshooting network issues, and performing diagnostic tests to ensure optimal system performance.Key...

  • IT Support Specialist

    1 month ago

    Washington, Washington, D.C., United States National Assoc of Counties Full time

    Job Title: IT Support SpecialistAt the National Association of Counties, we are seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing general end-user support, managing the helpdesk system, and deploying end-user equipment. You will also be responsible for maintaining the IT asset inventory,...

  • End User Services

    3 weeks ago

    Washington D.c., United States Talascend Full time

    Talascend is currently seeking an End User Services (EUS) Manager for a W-2 to possible direct hire position in Washington, D.C.CLEARANCE: ship is required. Must possess a Public Trust Security Clearance. SUMMARY:Our client has an opening for an End User Services (EUS) Manager on the ESA V program (an IT Services program supporting the Department of...

  • Helpdesk Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job Title: Helpdesk SpecialistAt AHU Technologies Inc, we are seeking a highly skilled Helpdesk Specialist to join our team. As a Helpdesk Specialist, you will be responsible for providing technical support to our clients and ensuring that their issues are resolved in a timely and efficient manner.Key Responsibilities:Respond to and diagnose problems through...

  • Helpdesk Support Specialist

    1 month ago

    Washington, United States AHU Technologies Inc Full time

    Helpdesk Specialist Job DescriptionAt AHU Technologies Inc, we are seeking a highly skilled Helpdesk Specialist to join our team. As a Helpdesk Specialist, you will be responsible for providing technical support to our clients and ensuring that their issues are resolved in a timely and efficient manner.Key Responsibilities:Technical Support: Respond to and...

  • Product Manager, End User Support

    1 month ago

    Washington, DC , USA, United States Ensono Full time

    About the RoleThe Product Manager, End User Support & Security Services is a key role within Ensono, responsible for supporting the strategic vision and service ownership of a portfolio of security and end user services.Key ResponsibilitiesCollaborate with internal and external stakeholders to develop integrated product roadmaps, including interdependencies...

  • IT Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States The Tatitlek Corporation Full time

    Job Title: IT SpecialistOverviewThe IT Specialist will provide technical support and assistance to ensure seamless operations for OIG's network. This role will provide enterprise solutions for a wide range of IT issues, from hardware and software troubleshooting to network configurations and cybersecurity tools.Key Responsibilities:Troubleshoot and resolve...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Cherokee Nation Businesses Full time

    Job SummaryCherokee Nation Businesses is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance and support to end-users, troubleshoot and resolve hardware and software issues, and maintain a high level of customer satisfaction.Key ResponsibilitiesProvide technical support and...

  • Helpdesk Support Specialist

    1 month ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job SummaryWe are seeking a skilled Helpdesk Specialist to join our team at AHU Technologies Inc. The successful candidate will be responsible for providing technical support to end-users, troubleshooting issues, and ensuring timely resolution of problems.Key ResponsibilitiesRespond to and diagnose technical issues through discussion with users.Ensure a...

  • Technical Support Specialist

    7 days ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job Description:As a Helpdesk Specialist at AHU Technologies Inc, you will be responsible for providing timely and effective technical support to end-users. Your primary goal will be to diagnose and resolve problems through discussion with users, ensuring a smooth and efficient process.Key Responsibilities:Respond to and diagnose problems through discussion...

  • IT Support Specialist

    1 month ago

    Washington, United States System One Full time

    Job Summary We are seeking a highly skilled IT Support Specialist to join our team at System One. As an IT Support Specialist, you will be responsible for providing technical support to our end-users, troubleshooting hardware and software issues, and ensuring that our IT systems are running smoothly. Key Responsibilities Provide technical support to...

  • User Experience Specialist

    2 weeks ago

    Washington, Washington, D.C., United States TEKsystems Full time

    About the Role:We are seeking a skilled User Experience Specialist to join our team at TEKsystems. As a User Experience Specialist, you will play a key role in shaping the user experience of our products and services.Key Responsibilities:Conduct usability testing and gather feedback from users to inform design decisionsDevelop and maintain usability testing...

  • IT Support Specialist

    1 month ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job DescriptionWe are seeking a highly skilled and experienced IT Support Specialist to join our team at AHU Technologies Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and efficient experience with our systems and applications.Key...

End User Support Specialist

2 months ago

Washington, United States SourcePro Search Full time

SourcePro Search is seeking a qualified Deskside Support Technician who possesses a ComptTIA A+ or equivalent certification. The ideal candidate should have at least 2 years of experience in assisting end users, diagnosing hardware and software problems, and setting up PC and peripheral devices in a professional services environment.

Key Responsibilities:

  • Deliver desk-side technical support, addressing both hardware and software needs for end users.
  • Install standard software applications on company computers.
  • Provide technology assistance and services to both employees and clients.
  • Set up and configure hardware, including desktops, laptops, Wyse terminals, and printers.
  • Assist with the setup and support of both company-owned and personal mobile devices.
  • Image computers using the network imaging server and install necessary post-image software tailored to user requirements.
  • Troubleshoot and resolve service issues, including network connectivity problems, hard drive failures, and printer malfunctions. Supply alternative equipment to minimize work disruptions.
  • Complete firm-wide rollouts and upgrades, coordinating with employees to collect old equipment and replace it with new devices.
  • Participate in pre- and post-migration support during firm-wide rollouts.
  • Maintain an inventory of hardware assets such as laptops, desktops, monitors, and mobile devices.
  • Oversee the onboarding and offboarding processes for employees, including training on hardware and software usage, VPN, and remote access. Ensure proper configuration of equipment upon allocation and return, adhering to departmental backup protocols.
  • Monitor the ticket queue, document resolutions, facilitate knowledge transfer to other technicians, and respond to user support requests.
  • Provide after-hours support, typically via phone, during on-call rotations. Be available to travel to the office during late hours or weekends as necessary.
  • Exhibit flexibility to work overtime, including nights and weekends when required. Serve as essential personnel during emergencies or adverse weather conditions.
  • Conduct regular meeting setups in accordance with firm standards, including video conference arrangements, projector setups, and network connections for presentations.
  • Assist Level 3 teams with specialized processes as needed.
  • Perform additional duties as assigned.

Qualifications:

  • Education: High School diploma or GED.
  • Certification: ComptTIA A+ or equivalent certification.
  • Experience: Minimum of 2 years in providing end-user support, troubleshooting hardware/software issues, and installing PC and peripheral devices.
  • Proficient in MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and hardware/software installation.
  • Excellent verbal and written communication skills.
  • Strong organizational abilities.
  • Self-motivated, detail-oriented, and capable of working efficiently and accurately.
  • Exceptional customer service skills and the ability to build relationships with business professionals.
  • Effective communication with clients, lawyers, business professionals, and third parties.
  • Deliver timely, accurate, and high-quality work products.
  • Meet deadlines and expectations while performing required duties.
  • Foster positive working relationships.
  • Adhere to all firm policies and practices.
  • Engage in both physical and sedentary activities, including extended periods of computer work, participating in digital conference calls, and attending meetings as necessary.
  • Complete all other assigned duties, tasks, or projects.