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Helpdesk Support Specialist
2 months ago
We are seeking a skilled Helpdesk Specialist to join our team at AHU Technologies Inc. The successful candidate will be responsible for providing technical support to end-users, troubleshooting issues, and ensuring timely resolution of problems.
Key Responsibilities- Respond to and diagnose technical issues through discussion with users.
- Ensure a timely process for problem recognition, research, isolation, resolution, and follow-up steps.
- Supervise the operation of the help desk and serve as the focal point for customer concerns.
- Provide support to end-users on a variety of technical issues.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, emails, and personnel requests for technical support.
- Document, track, and monitor problems to ensure timely resolution.
- Provide second-tier support to end-users for PC, server, or mainframe applications or hardware.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
A bachelor's degree in IT or a related field, or equivalent experience, is required. IT-related certifications (CompTIA or equivalent) or equivalent work experience are also acceptable.
