End User Support Specialist

3 days ago

Washington, United States DNI (Delaware Nation Industries) Full time

Overview

Delaware Nation Industries (DNI) is a Federally Recognized Tribal Entity and IT Services Firm. DNI is currently seeking a IT End User Support to join our team on our JWICS IT Services Support contract. We are currently providing IT/Network support to the ACC, 690th Intelligence Support Squadron.


Responsibilities

  • Perform all hardware maintenance duties and have the ability to operate automated diagnostics systems and to interpret findings
  • Perform remedial and preventative maintenance in accordance with Original Equipment Manufacturer (OEM) specs or as defined by the Contracting Officer Representative (COR)
  • Track and execute warranties for asset maintenance
  • Perform equipment installation and relocation
  • Assist Government with equipment sanitization for turn-in to the Defense Reutilization Management Office (DRMO)
  • Identify required spare parts and maintain inventory of spares
  • Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit, etc.) for supported systems IAW Department of Defense (DoD) and US Space Force (USSF) requirements
  • Perform hardware installations, basic network administration and actions required to install or troubleshoot Automated Information Systems and Internet Protocol (IP) assets on a network (e.g., configure IPs, troubleshooting connectivity issues, etc.)
  • Provide system hardware maintenance and interconnectivity familiarization for active duty and civilian personnel following hardware upgrades, integrations, reconfigurations, and layout drawings updates
  • Perform site surveys for new installations or reconfigurations as directed by the COR via projects and/or task assignments
  • Attend internal unit required training sessions and meetings
  • Create/update diagrams supporting Information Assurance (IA), Configuration Management (CM), and Government documentation requirements Perform/maintain change control and associated documentation
  • Provide Tier II/III support to the AF JWICS Enterprise Service Desk (ESD)/East CONUS-Enterprise Service Center (EC-ESC) to include: desktop imaging, managing Active Directory contents (accounts, groups, etc.) using DRA, and manage Org share contents.


Qualifications

  • Active TS/SCI security clearance required
  • Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years.
  • Must possess and maintain at least an Information Assurance Technical (IAT) Level I Certification in compliance with DOD Directive 8570.1 prior to the first duty day.
  • Minimum of 6 years' experience in maintenance, technical, logistics, and life cycle support
  • Experience with Remedy, Seibel or Service Now ticketing systems
  • Knowledge of Networking, Windows 10 OS, HP and Dell workstations, Cisco/Tandberg VTC
  • Ability to lift equipment weighing up to 70 pounds
  • Valid driver’s license and POV for local travel requirements

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