Helpdesk Support Specialist
3 days ago
At AHU Technologies Inc, we are seeking a highly skilled Helpdesk Specialist to join our team. As a Helpdesk Specialist, you will be responsible for providing technical support to our clients and ensuring that their issues are resolved in a timely and efficient manner.
Key Responsibilities:
- Technical Support: Respond to and diagnose technical problems through discussion with users, ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
- Help Desk Operations: Supervise the operation of the help desk and serve as the focal point for customer concerns, providing support to end users on a variety of issues.
- Problem Resolution: Identify, research, and resolve technical problems, responding to telephone calls, emails, and personnel requests for technical support.
- Documentation and Tracking: Document, track, and monitor problems to ensure a timely resolution, providing second-tier support to end users for either PC, server, or mainframe applications or hardware.
- Collaboration: Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Process Improvement: Simulate or recreate user problems to resolve operating difficulties, recommending systems modifications to reduce user problems.
Requirements:
Bachelor's degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.
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