Senior Computer User Support Specialist

3 days ago

Washington, Washington, D.C., United States The One 23 Group Full time
Job Title: Senior Computer User Support Specialist

We are seeking a highly skilled Senior Computer User Support Specialist to join our team at The One 23 Group. As a key member of our Field Service Support Structure, you will provide dedicated on-site support to commissaries, delivering exceptional technical and management expertise to meet all Acceptable Quality Levels (AQLs) and deliverables.

Key Responsibilities:
  • Provide Subject Matter Expert (SME) level support for computing device Life Cycle Replacement (LCR), computing hardware setup, operation and maintenance, upgrading of systems and applications.
  • Travel for on-site support for Life Cycle Replacement (LCR), computing hardware setup, operation and maintenance, upgrades of systems and applications, and inventory systems (including signed receipts) supporting commissary locations and VIP personnel that have outdated and End of Life equipment.
  • Decommission laptops, desktops, wireless devices, mobile devices, hardware/software, printers, and other IT peripherals in accordance with DeCA processes compliant with security procedures for turn-in to Defense Logistics Agency (DLA) Disposition Services; to include tagging and destruction of internal/external hard drives.
  • Support DeCA Incident/Problem/Request Management processes.
  • Provide on-site Service Desk ticket resolution for end user support.
  • Develop/submit all deliverables.
Requirements:
  • Demonstrated Ability to Work Independently
  • Ability To Travel Routinely
  • Customer Service/Support
  • Windows 10/11 Operating Systems
  • Networked Printers/Multi-Function Devices
  • Mobile Device Support
  • Imaging Computers Using System Center Configuration Manager (SCCM)
  • Active Directory Management
  • Microsoft Office Suite / Office 365
  • Touch Labor | Break/Fix
  • Hardware/Software Troubleshooting
  • Information Technology Infrastructure Library (ITIL)
  • Ticketing System Experience (E.G., BMC Remedy/ServiceNow/SolarWinds/Ivanti)
  • Excellent Oral/Written Communication
  • Inventory Control/Management
  • Time Management
Qualifications:
  • Bachelor Degree or HS/GED + 5 yrs. in Windows Computing Environment
  • Baseline Certification (required): DoD IAT II or higher
  • Computing Environment Certification in at least 1 area (required) and must be obtained within six months of hire. Examples include:
  • Microsoft MD-102: Endpoint Administrator
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • Training (required): Must complete an ITIL Course (ITIL v4 recommended)
  • Minimum Secret Clearance
  • Must Be Able to Travel 80%
  • Must Be Able to Lift 40lbs. Unassisted
  • Valid U.S. Driver's License (able to drive at night)
  • Previous Experience as a Desktop Hardware Technician, Field Computer Technician or Field Service Technician is a plus
  • Valid U.S. Passport is a plus as some travel may be overseas

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