Administrative Coordinator
2 weeks ago
Job Title: Office Manager
Reports to: CEO/Chief Orthodontist
Company Overview: Seaport Smiles is a distinguished orthodontic practice situated in a vibrant district. We specialize in innovative treatment options, including Invisalign and LightForce, providing a comprehensive experience tailored to each patient's needs. Our core values encompass professionalism, responsibility, gratitude, positivity, inspiration, inclusivity, partnership, and innovation. We integrate advanced technology with a personal touch to deliver an exceptional patient experience.
Job Overview: We are seeking a proactive, enthusiastic, and dedicated individual to fulfill the role of Office Manager. This position offers a unique opportunity to influence the company's direction and embody its mission and values. As a small, minority-owned business, Seaport Smiles has a significant impact on the lives of our patients. In this role, you will be essential in ensuring patients feel welcomed and supported while assisting the CEO in driving business growth.
Responsibilities and Duties:
- Welcoming and guiding patients
- Managing appointment scheduling, confirmations, and adjustments
- Responding to voicemails and follow-ups
- Preparing necessary documentation for appointments
- Handling practice communications via calls, emails, and texts
- Onboarding new patients effectively
- Presenting treatment costs and facilitating case acceptance
- Processing payments and contracts
- Coordinating with external providers as necessary
- Performing data entry for clinical and administrative tasks
- Managing patient communications
- Reviewing and obtaining patient consent
- Maintaining accurate dental records and patient notes
- Providing cheerful assistance and escalating issues as needed
- Contributing to content creation for social media
- Organizing regular team meetings
- Executing office administrative tasks, including opening and closing procedures
- Ensuring the team's calendar is up to date with recurring meetings
- Assisting with various business needs as required
Qualifications:
- Preferred Associate's Degree
- Strong attention to detail
- Positive and enthusiastic demeanor
- Excellent written and verbal communication skills
- Sales proficiency
- Exceptional organizational abilities
- Effective time management
- Capability to multitask
- Ability to work independently and address challenges proactively
- Familiarity with G-Suite and Mac systems
- Bilingual candidates are a plus
- Authorization to work in the United States is required
Compensation:
- $20-25 per hour
- Commission on sales
- Performance bonuses
- Paid time off
- Sick leave
- Vacation time
- Paid holidays
- Uniform provision
- Life insurance coverage
- Gym membership
- Flexible working conditions
- Paid training opportunities
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