Regional Operations Leader

2 weeks ago


Doral, Florida, United States Public Storage Full time
Company Overview:
Public Storage is a recognized leader in the self-storage industry, established in 1972 with thousands of locations nationwide.

Annual Compensation Pay Range:
$100,000 - $116,000
We are committed to promoting from within our organization, providing growth opportunities that are in your hands. Equity grants are awarded at the end of the year company grant cycle, along with participation in the annual stock program.

Role Overview:
As a Regional Operations Leader, you will embody operational excellence, ensuring exceptional customer experiences while driving sales. Your expertise in developing and leading a high-performing team will be crucial in achieving desired outcomes.

Key Responsibilities:
  • Team Leadership:
    Recruit, inspire, and retain a dedicated team of customer-facing employees. Utilize effective communication to coach your team on customer service and sales strategies.
  • Operational Management:
    Oversee physical assets, including maintenance systems, vendor management, and cleanliness standards. Manage delinquent tenant processes and coach your team to enhance customer retention.
  • Customer Experience:
    Ensure a welcoming and well-maintained environment for customers through effective facility management. Address customer inquiries and concerns in a professional manner.
  • Business Development:
    Utilize analytics to identify trends and implement strategies that capitalize on opportunities within your district. Maintain effective communication with customers and team members.

Benefits:
  • First-year total compensation opportunity of $116,000, including base salary, guaranteed quarterly bonus, and restricted stock units.
  • Potential for a performance-based bonus increase of up to $20,000 in the second year.
  • Participation in the company stock program with quarterly dividends.
  • Internal promotional and career opportunities across the United States.
  • Comprehensive training and coaching plans to ensure your success.
  • Robust group healthcare programs.
  • 401(k) plan with generous employer matching.
  • Paid time off and a Monday through Friday work schedule.

Qualifications:
Demonstrated leadership in building and retaining high-performing teams in retail, service, hospitality, or related industries. Proven track record of exceptional performance, experience managing operational audits and payroll budgets, and strong communication and time management skills. Proficiency in MS Office (Excel, Word, PowerPoint, and Outlook) is required. A passion for sales and customer service excellence is essential. A Bachelor's Degree is preferred. Weekend availability by telephone and occasional Saturday work during peak seasons may be required.

Additional Information:
All information will be kept confidential according to EEO guidelines. The Company will consider qualified applicants with criminal histories in a manner consistent with the Fair Chance Initiative for Hiring Ordinance.

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