Front Office Coordinator

2 weeks ago


San Antonio, Texas, United States Urology San Antonio Full time
Urology San Antonio is a dedicated team of over 200 professionals focused on enhancing urological health and overall wellness. With a network of more than 30 medical providers across multiple locations, our practice offers the most comprehensive and accessible care in South Texas.

Position Overview

We are seeking a skilled Medical Front Office Assistant to manage the fast-paced environment of our Urology practice. As the first point of contact for our patients, our Front Desk staff play a crucial role in delivering exceptional service and professionalism.

Key Responsibilities
  • Manage and direct incoming phone calls
  • Assist in coordinating patient appointment schedules
  • Welcome patients upon arrival
  • Gather and confirm patient demographics, insurance details, and other pertinent information
  • Process co-payments and outstanding balances on patient accounts
  • Maintain a high standard of professionalism while ensuring excellent patient service
  • Accurately record all patient inquiries and information
  • Exhibit strong attention to detail
  • Demonstrate effective problem-solving skills
  • Show empathy towards patients requiring care
  • Possess outstanding communication abilities
  • Maintain a positive demeanor
Qualifications
  • At least 2 years of experience in a medical office setting
  • High School Diploma or GED required
  • Availability to work from 8:00 AM to 5:00 PM, Monday through Friday
  • Willingness to travel between clinics as necessary


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