Vice President of Business Operations

22 hours ago

Cincinnati, Ohio, United States Compass Group Careers Full time
Job Summary

We are seeking a highly experienced and skilled Vice President of Business Operations to join our team at Compass Group Careers. As a key member of our leadership team, you will be responsible for ensuring the efficient and effective management of our business operations, including the distribution of services to clients and the analysis of systems.

Key Responsibilities
  • Meet commitment to results for all areas of responsibilities, including client retention and satisfaction, financial performance, regulatory compliance, and human resources management.
  • Lead business to achieve success as measured by the company scorecard.
  • Build and maintain strong relationships with clients and stakeholders at all levels of the organization.
  • Identify client needs and communicate account progress and new company programs to clients.
  • Conduct and analyze customer, client, and associate satisfaction surveys.
  • Visit clients and facilities daily to ensure high-quality service delivery.
  • Deliver corporate communications and priorities to team members and clients.
  • Build and lead an effective and results-driven team within the region.
  • Communicate effectively with all team members and ensure that they are performing their responsibilities effectively.
  • Develop and monitor realistic and accurate budgets and forecasts.
  • Ensure that the region is meeting financial performance and client forecasts.
  • Participate in the sales process by working with the pre-proposal site survey team, aiding in presentations, and approving final contracts.
  • Ensure that audits are conducted at all facilities, including financial and contractual, sanitation and food safety, and human resources audits.
Requirements
  • Bachelor's degree or equivalent professional experience.
  • 12-15 years of upscale/business dining food service experience, including 10 years at the management level and five to seven years of multi-unit management experience.
  • Experience in personnel management, including hiring, supervision, evaluation, and succession planning.
  • Ability to multitask and stay on task with constant interruptions.
  • Ability to make business decisions based on financial reports and similar facts.
  • Knowledge of HACCP controls and proper storage and use of food.
  • Excellent knowledge of Microsoft Office: Word, Excel, and PowerPoint.
  • ServSafe or Department of Health certification a plus.

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