Translation Services Coordinator

6 days ago

Cleveland, Ohio, United States The MetroHealth System Full time
Job Summary

The MetroHealth System is seeking a skilled Translation Services Coordinator to join our team. As a key member of our Language Access Services Department, you will play a critical role in ensuring that our patients, families, and staff receive high-quality translation services.

Key Responsibilities
  • Coordinate complex translation activities and projects, serving as a liaison between translation service requestors, the Language Access Services Department, and external translation vendors.
  • Provide language translation services for patients, families, visitors, clinicians, and staff, ensuring that all communications are conveyed in a complete, accurate, and culturally sensitive manner.
  • Support the delivery of interpretation services by providing in-person, telephone, and video interpreter services as available.
  • Uphold the mission, vision, values, and customer service standards of The MetroHealth System.
Requirements
  • High School Diploma or passage of a high school equivalency exam.
  • Bilingual in English and Spanish, with fluency in writing, speaking, and interpreting both languages as evidenced by third-party testing.
  • Obtains the minimum required score on all components of the pre-employment proficiency test.
  • Completion of an accredited 40-hour Medical Interpretation training program or completion within 90 days of hire.
  • Certified Medical Translator through the American Translators Association or a similar accredited Medical Translator certification program, or obtains within 12 months of hire.
  • Certified Medical Interpreter through the National Board for Certified Medical Interpreters or a similar accredited Medical Interpreter certification program, or obtains within 18 months of hire.
  • 1 year of proven, related experience in a relevant linguistic and cultural position.
  • Experience working in a diverse staff/patient/community setting, including displaying cultural sensitivity.
  • Working knowledge of Medical Terminology and Anatomy in English and Spanish.
  • Ability to work independently and perform well in potentially stressful circumstances.
  • Strong organization, prioritization, and time management skills.
  • Presents a professional demeanor, including accepting all interpreter assignments.
  • Excellent written, verbal, and interpersonal skills.
  • Advanced computer, software, and equipment skills, including electronic medical record systems, document and spreadsheet software, and office equipment.
Preferred Qualifications
  • Degree in Linguistics and/or advanced linguistic education.
  • Coursework in Medical Terminology and Anatomy.
  • Certified Medical Interpreter.
  • Certified Medical Translator.
Physical Requirements
  • May sit, stand, stoop, bend, and ambulate intermittently during the day.
  • May need to sit or stand for extended periods.
  • See in the normal visual range with or without correction.
  • Hear in the normal audio range with or without correction.
  • Finger dexterity to operate office equipment required.
  • May need to lift up to twenty-five (25) pounds on occasion.
  • Ability to communicate in face-to-face, phone, email, and other communications.
  • Ability to see computer monitor and departmental documents.

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