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Patient Service Coordinator
2 months ago
University Hospitals is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, physicians, and staff while ensuring accurate and efficient patient registration, procedure scheduling, and charge transmittals.
Key Responsibilities- Accurately and efficiently register patients, collect demographic and insurance information, and verify patient identities.
- Schedule appointments and procedures while ensuring accurate and up-to-date patient information.
- Process charge transmittals and collections while maintaining accurate records.
- Provide exceptional customer service to patients, physicians, and staff while maintaining a professional and courteous demeanor.
- Support department operations as needed, including data entry, filing, and other administrative tasks.
- High School Equivalent/GED required.
- 1+ years of related experience as a Secretary/Receptionist preferred.
- Customer service experience preferably in the medical field required.
- Typing skills - 30 wpm required.
- Excellent verbal/communication skills required.
- Detail-oriented and able to multitask in a fast-paced environment.
- Basic computer knowledge required.
- ICD9 coding and medical terminology preferred.
- Standing occasionally.
- Walking occasionally.
- Sitting constantly.
- Lifting rarely (20 lbs).
- Carrying rarely (20 lbs).
- Pushing rarely (20 lbs).
- Pulling rarely (20 lbs).
- Climbing rarely (20 lbs).
- Balancing rarely.
- Stooping rarely.
- Kneeling rarely.
- Crouching rarely.
- Crawling rarely.
- Reaching rarely.
- Handling occasionally.
- Grasping occasionally.
- Feeling rarely.
- Talking constantly.
- Hearing constantly.
- Repetitive motions frequently.
- Eye/Hand/Foot coordination frequently.
