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Front Desk Associate

2 months ago

Cleveland, Ohio, United States DelMonte Hotel Group Full time
Front Desk Clerk Job Description

We are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at the DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Greet and register guests, assigning rooms and providing information about hotel services and amenities.
  • Answer phone calls and respond to guest inquiries in a timely and professional manner.
  • Process guest payments, handle cash and credit transactions, and make change as needed.
  • Make and confirm reservations, monitor room availability, and block rooms as required.
  • Program wake-up calls, handle guest mail and messages, and perform check-out services.
  • Ensure the cleanliness and organization of the front office, lobby, and surrounding areas.
  • Assist in checking fixtures, equipment, and conditions for proper operations, settings, and maintenance.
Requirements:
  • 1-3 months of related experience or equivalent combination of education and experience.
  • Solid organizational, time-management, and prioritization skills.
  • Exceptional customer service skills and ability to multi-task in a fast-paced environment.
  • Basic computer and administrative skills, including proficiency in hotel software systems.
  • Availability to work a flexible schedule, including evenings, weekends, and holidays.
Benefits:

As a Front Desk Clerk with the DelMonte Hotel Group, you will enjoy a competitive compensation package, comprehensive benefits, and opportunities for professional development and advancement. You will also have access to hotel room discounts, food and beverage discounts, and a supportive work environment that fosters growth and success.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.