Medical Customer Service Representative

4 days ago


Hammond, Louisiana, United States Patient Plus Urgent Care Full time

Job Summary

We are seeking a highly skilled and compassionate Medical Customer Service Representative to join our team at Patient Plus Urgent Care. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to ensure a positive experience for our patients.

Key Responsibilities

• Greet patients and visitors in a friendly and professional manner, ensuring a warm and welcoming atmosphere.

• Register and check in patients for visits, verifying insurance and collecting payment as needed.

• Balance and reconcile cash registers, EBO, and Rectangular, ensuring accuracy and attention to detail.

• Reconcile daily receipts within established guidelines, maintaining a high level of accuracy and efficiency.

• Answer phone calls and assist callers, providing clear and concise information and routing calls to the appropriate staff member as needed.

• Assist new patients with paperwork, updating them on their wait status, and ensuring a smooth and efficient check-in process.

• Monitor the flow of patients, placing them into rooms as needed, and maintaining a clean and organized waiting area.

• Ensure an adequate stock of front office supplies and proper equipment functioning, maintaining a high level of efficiency and productivity.

• Maintain patient confidentiality and treat all patients with the highest respect in all job functions.

• Monitor the patient waiting room, restroom, and children's play area for cleanliness and security, ensuring a safe and healthy environment for all patients.

Requirements

• High School Diploma or GED.

• 1 year of Customer Service Representative experience.

• Proficient using Microsoft Office Suite.

• Good communication and interpersonal skills.

• Good time management, organizational, and prioritization abilities.

• Attention to detail.



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