Customer Service Representative

1 week ago

Hammond, Louisiana, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

As a part-time entry-level associate, you will enjoy a range of impressive benefits, tailored to your role and duration of service.

Benefits Include:

  • Backup childcare support
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Medical and dental coverage, along with paid time off
  • Rewards and discounts for engaging with new products
  • Opportunities for self-paced learning in various areas such as sales, leadership, time management, and diversity & inclusion.

Customer Experience Specialists serve as the face of Best Buy, dedicated to understanding and fulfilling the immediate and future needs of our customers. By fostering long-term relationships, you will provide tailored and exceptional service.

Comprehensive training will equip you with the necessary skills to recommend the most suitable products and services. This training encompasses the essentials of delivering outstanding product knowledge and customer service in a customer-centric environment. You will be immersed in the department that piques your interest and gain insights into exciting new product categories as they emerge.

At Best Buy, we strive to cultivate an inclusive workplace where every employee feels valued and contributes to our collective mission. We are committed to being a leading company for both our customers and employees by embracing individuals from diverse backgrounds and identities. Our customer base reflects a wide range of demographics, and we aim to ensure our workforce mirrors the communities we serve.

We are passionate about building enduring relationships with our applicants, employees, and customers. If you thrive in an environment that promotes both individual and team success, you will find a great fit here.

Key Responsibilities

  • Warmly greet and engage customers, creating a welcoming atmosphere.
  • Utilize your skills and knowledge to suggest products and services that align with customers' current and future needs.
  • Act as a brand ambassador, combining your enthusiasm for the Best Buy brand, customer service, and technology to serve our customers.
  • Assist customers with their sales transactions, returns, and exchanges.
  • Commit to ongoing learning and self-improvement to enhance your expertise.
  • Leverage available resources to stay updated on skills and promotional initiatives.
  • Contribute to profitable growth during peak business hours while maintaining a customer-focused approach.
  • Ensure your department is well-stocked and clean, maintaining merchandising standards.
  • Collaborate effectively with supervisors and colleagues across different departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends, evenings, and holidays.

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