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Customer Service Representative

2 months ago

Hammond, Louisiana, United States Doug Johnson - State Farm Agency Full time
Job Overview

Doug Johnson - State Farm Agency is seeking a skilled and caring professional to fill the role of Customer Service Representative. This position is ideal for individuals who excel in customer care and possess a strong understanding of the needs and motivations of people.

Key Responsibilities:

  • Provide exceptional customer service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Establish and maintain strong customer relationships through regular follow-ups and needs-based reviews.
  • Utilize a customer-focused approach to educate customers about insurance options and promote loyalty.

Benefits and Opportunities:

  • Competitive salary and bonus structure
  • Paid time off and vacation days
  • 401(k) plan with company match
  • Life insurance and other benefits
  • Opportunities for growth and advancement within the agency

Requirements:

  • Property Casualty license
  • Life and Health license
  • Prior related State Farm customer service experience preferred
  • Sales experience and excellent communication skills
  • Self-motivated and detail-oriented individual
  • Ability to work in a team environment and assess customer needs