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Customer Service Representative

2 months ago


Hammond, Louisiana, United States Ross Downing Full time

Job Title: Customer Care Specialist

Job Summary:

Ross Downing is seeking a reliable and customer-focused representative to join our Business Development team. As a Customer Care Specialist, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction and loyalty.

Key Responsibilities:

  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Make outbound calls to engage with customers and promote our services.
  • Set and meet daily and monthly sales targets.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with the sales team to identify and pursue new business opportunities.
  • Provide product knowledge and support to customers to ensure their needs are met.
  • Assist in scheduling appointments and managing customer relationships.
  • Participate in ongoing training and development to stay up-to-date on product knowledge and sales techniques.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Proficiency in Microsoft Office and other software applications.
  • Strong customer service background and experience in sales or customer-facing roles.
  • Ability to pass a background check.

What We Offer:

A competitive hourly rate of $10-$12 per hour, plus bonus opportunities.