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Customer Service Representative
2 months ago
Job Title: Customer Care Specialist
Job Summary:
Ross Downing is seeking a reliable and customer-focused representative to join our Business Development team. As a Customer Care Specialist, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction and loyalty.
Key Responsibilities:
- Respond to customer inquiries and concerns in a timely and professional manner.
- Make outbound calls to engage with customers and promote our services.
- Set and meet daily and monthly sales targets.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the sales team to identify and pursue new business opportunities.
- Provide product knowledge and support to customers to ensure their needs are met.
- Assist in scheduling appointments and managing customer relationships.
- Participate in ongoing training and development to stay up-to-date on product knowledge and sales techniques.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Proficiency in Microsoft Office and other software applications.
- Strong customer service background and experience in sales or customer-facing roles.
- Ability to pass a background check.
What We Offer:
A competitive hourly rate of $10-$12 per hour, plus bonus opportunities.