Member Service Representative

2 months ago


Hammond, Louisiana, United States OnPath Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at OnPath Credit Union. As a key member of our team, you will play a vital role in delivering exceptional service to our members, helping them achieve their financial goals, and contributing to the success of our organization.

Key Responsibilities
  • Member Service: Provide friendly, professional, and confidential assistance to members, ensuring a positive experience and minimizing wait time.
  • Financial Transactions: Accurately process financial transactions, receive funds, post transactions, and pay out funds as requested.
  • Product Promotion: Actively promote and cross-sell credit union products and services by recognizing member needs and matching services and products.
  • Account Maintenance: Receive and process change of name, address, and other account maintenance as needed.
  • Problem Resolution: Research, troubleshoot, and resolve member and internal inquiries regarding policies, practices, and products.
Requirements
  • Education: High school education or GED.
  • Experience: Up to 6 months of similar or related experience, including preparatory experience.
  • Interpersonal Skills: Courtesy and tact are essential elements of the job, requiring effective communication and problem-solving skills.
Working Conditions

The ideal candidate will be able to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain confidentiality in a team-oriented setting. OnPath Credit Union offers a competitive compensation package, including benefits and opportunities for growth and development.



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