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Customer Service Representative

2 months ago


Hammond, Louisiana, United States TravelCenters of America Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a pleasant environment for our travelers, and contributing to the overall success of our travel centers.

Key Responsibilities
  • Assist professional drivers with arrival, parking, and general information related to our Reserve-It parking program.
  • Maintain the cleanliness of the parking lot and fuel island, adhering to our high standards of customer service and facility maintenance.
  • Prioritize tasks according to customer and management needs, ensuring a seamless experience for our travelers.
  • Follow safety guidelines and report any potential hazards or incidents.
  • Establish strong relationships with management and colleagues, fostering a positive and collaborative work environment.
Requirements
  • A dedicated individual with excellent communication skills and a positive attitude.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • A valid driver's license.
What We Offer
  • Competitive hourly rate.
  • Medical, dental, vision, and life insurance.
  • 401(k) with a company match.
  • Vacation and paid holidays.
  • Tuition reimbursement.
  • On-site meal discounts.
  • A wide range of discounts on technology, travel, food, and fuel.
  • Opportunities for growth and advancement.
About Us

TravelCenters of America is a leading provider of travel centers, serving thousands of customers every day. We are committed to equal employment opportunity and celebrate individualism, understanding that every traveler is unique. Our team is dedicated to providing exceptional service and creating a welcoming environment for all.