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Junior Account Support Representative
2 months ago
At NOLA Management Group, we pride ourselves on our ability to adapt and innovate within the telecommunications sector. As we embark on a new chapter with promising partnerships in essential services, we are seeking a dedicated Junior Client Service Representative to enhance our client relationships. This role is pivotal in managing both existing and prospective clients sourced from our lead-generated database.
Key Responsibilities of the Junior Client Service Representative:
- Work closely with management to remain informed about new client offerings, service updates, promotional activities, and company policies.
- Engage with clients in a courteous and professional manner, actively addressing their concerns and resolving issues efficiently.
- Deliver tailored service and product recommendations during individual consultations with customers.
- Handle sensitive customer information with the utmost care, adhering to compliance and privacy regulations.
- Propose enhancements to management that could elevate client satisfaction and consumer experience.
- Represent NOLA Management Group and our clients with professionalism at all times.
- 1-2 years of experience in a client-facing role.
- Ability to follow instructions and thrive in a collaborative team environment.
- Proficient with technology and quick to adapt to new software applications and updates.
- Exceptional organizational, time management, and prioritization abilities.
- Strong communication skills paired with high emotional intelligence.
- Commitment to transparency and integrity, consistently doing the right thing.
