Retail Operations Manager

2 weeks ago


Los Angeles, California, United States Advance Auto Parts Full time

Position Overview:

As a Retail Operations Manager at Advance Auto Parts, you will play a pivotal role in overseeing the daily operations of our store, ensuring a seamless experience for both DIY and DIFM customers.

Key Responsibilities:

  • Analyze and interpret financial statements to drive store performance.
  • Deliver exceptional customer service by addressing inquiries and resolving complaints effectively.
  • Lead the team in achieving sales targets and service goals.
  • Manage various DIY services, including battery installations and wiper blade replacements.
  • Oversee the scheduling and task assignment for staff to ensure operational efficiency.

Success Factors:

  • Excellent communication skills to foster positive relationships with customers and team members.
  • Strong knowledge of automotive parts and systems.
  • Ability to train and mentor staff on operational processes and customer service standards.
  • Proficiency in Microsoft Office Suite, particularly Excel and Word.

Essential Skills:

  • Experience in managing a team in a fast-paced retail environment.
  • Proven track record of achieving financial objectives and managing profitability.
  • Ability to work flexible hours, including evenings and weekends.

Qualifications:

  • High school diploma or GED required; a bachelor’s degree in business or a related field is preferred.
  • ASE certification is a plus but not mandatory.

Physical Requirements:

This role requires frequent walking and standing, as well as the ability to lift and move items weighing up to 50 pounds. The work environment may involve exposure to various weather conditions and mechanical equipment.

Compensation:

This position is eligible for sales commission based on individual and store performance.



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