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Customer Service Associate
2 months ago
Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, employing over 22,000 individuals across North America. BSRO manages more than 2,200 company-owned outlets, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations.
With a presence throughout North America and exceeding $3 billion in tire and auto service sales, Bridgestone Retail Operations is an excellent place to develop your career.
In every role, when you represent the Bridgestone brand, you are a valued member of our team, contributing to our broader mission to "Serve Society with Superior Quality." We start by offering our employees more than just competitive compensation.
We provide structured training, performance-based incentives, paid time off, and comprehensive healthcare plans for both full-time and part-time employees, along with a 401k plan to support your future.
We believe that individuals can only deliver exceptional service and quality when they are empowered to be their authentic selves at work and feel supported.
We are committed to embracing diverse perspectives, individuals, and teams, recognizing the importance of viewing our business through various lenses.
We are assembling a team as diverse as the communities we serve. Show us your unique qualities, your resilience, and your courage. Your individuality is what we seek.Job Category
Retail
Position Summary
This dynamic role involves addressing customer needs both in-person and over the phone.
Utilize your communication skills to clarify warranty options, set time expectations between technicians and customers, manage checkout processes, and promote products and services.
Compensation Range:
$24.70
Key Responsibilities
1. Address customer needs in person and via phone.
2. Use communication skills to clarify warranty options.
3. Set time expectations between technicians and customers.
4. Oversee checkout processes and promote products and services.
Minimum Qualifications
1. High School Diploma or equivalent.
2. Two years of experience in consumer retail sales.
3. Ability to communicate effectively with customers regarding sales and complaints to ensure retention and loyalty.
4. Problem-solving skills related to customer complaints.
5. Valid automobile driver's license and ability to operate customer and company vehicles.
Must complete and maintain all required educational courses and modules for this position.
Our Crew Knows Benefits1. Health benefits that commence on the first day of employment for all full-time employees.
2. Paid time off and holidays.
3. On-the-job training and company-sponsored ASE certifications.
4. Tuition reimbursement program.
5. 401(k) matching.
6. Vision and dental coverage.
7. On-demand pay (daily pay) program available.
Our Values Give Back To You
Professional Development:
Regardless of your career stage, we offer resources to help you advance.
Community & Involvement:
We take pride in engaging with our local communities and giving back whenever possible.
Integrity & Teamwork:
Our teams are distinguished by a family-like atmosphere and a commitment to doing things right, always.
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.
We consider all individuals for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Employment EligibilityIf hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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