Retail Operations Manager

5 days ago

Los Angeles, California, United States Fanatics Full time

**Job Summary**

Fanatics is seeking a highly motivated and experienced Retail Operations Manager to join our team. As a key member of our retail operations team, you will be responsible for driving operational excellence and delivering results through promotions, special events, and fan engagement.

**Key Responsibilities:**

  • Drive operational excellence and strategic plans by performing actions that support company objectives
  • Execute the implementation of all Company initiatives through clearly communicated objectives and team priorities
  • Analyze metrics, daily operations, and P&L to identify opportunities and create initiatives in partnership with the Associate General Manager and/or General Manager to drive operational excellence
  • Quickly adapt and deliver in a fast-paced, high growth environment while leading change
  • Demonstrate and maintain the highest levels of fan experience
  • Incorporate Fanatics values when planning daily operational excellence for the Team based off direction provided by Associate General Manager and/or General Manager
  • Recruit and build a strong team in partnership with Associate General Manager and/or General Manager while driving a culture of high performance and engagement that translates into a best in class fan experience
  • Assess internal talent and recommend a succession plan for employees
  • Execute Manager on Duty responsibilities when appropriate

**Requirements:**

  • Bachelors degree or equivalent work experience preferred, not required
  • Minimum two or more years of retail management experience, preferably flagship store/high profile
  • Must possess effective communication and problem-solving skills, collaborative with strong influencing and interpersonal skills
  • Highest level of integrity and ethics, both professional and personal
  • Experience managing a team of non-exempt employees strongly preferred
  • Demonstrated proficiency in the Microsoft Office Suite and retail point of sales systems

**Physical Demands:**

Regularly required to sit stand, reach, bend and move about the facility as needed

Must be able to lift and carry up to 30 lbs. Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

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