Car Wash Operations Manager
6 days ago
**About the Role**
We are seeking a highly motivated and experienced Car Wash Manager to join our team at Zips Car Wash. As a Car Wash Manager, you will be responsible for overseeing the day-to-day operations of the car wash, ensuring the site runs smoothly and efficiently.
**Key Responsibilities**
- Maintain all aspects of the site to ensure it operates at optimal levels.
- Recruit, interview, hire, and performance manage site-level team members.
- Train and develop Customer Service Associates, Leads, and Assistant Managers.
- Create and assign schedules and responsibilities to team members.
- Set and track team members' financial goals and sales targets.
- Open and close the site, facilitating daily operations.
- Perform minor equipment repairs as trained and directed.
- Engage customers while promoting our Unlimited Wash Club.
- Monitor and control daily labor percentages and preventative wash maintenance.
- Ensure timely completion of daily, weekly, and monthly reporting.
- Consistently uphold and enforce company policies.
- Monitor, control, and troubleshoot chemicals daily.
- Safely and efficiently load vehicles with clear hand signals.
- Strive for customer satisfaction by ensuring a thorough and enjoyable wash experience.
- Manage the overall performance of the site.
**Requirements**
- 2 years of experience in a management role.
- 3 years of sales or customer service experience.
- Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced environment.
- High School Diploma or Equivalent.
- Preferred: Associate degree or higher in business or a related field.
- Preferred: Previous supervisory experience, including coaching/mentoring others to achieve sales and customer service targets.
- Preferred: Car Wash experience.
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