Car Wash Operations Manager

6 days ago


Lewisville, Texas, United States Zips Car Wash Full time
Job Description

**About the Role**

We are seeking a highly motivated and experienced Car Wash Manager to join our team at Zips Car Wash. As a Car Wash Manager, you will be responsible for overseeing the day-to-day operations of the car wash, ensuring the site runs smoothly and efficiently.

**Key Responsibilities**

  • Maintain all aspects of the site to ensure it operates at optimal levels.
  • Recruit, interview, hire, and performance manage site-level team members.
  • Train and develop Customer Service Associates, Leads, and Assistant Managers.
  • Create and assign schedules and responsibilities to team members.
  • Set and track team members' financial goals and sales targets.
  • Open and close the site, facilitating daily operations.
  • Perform minor equipment repairs as trained and directed.
  • Engage customers while promoting our Unlimited Wash Club.
  • Monitor and control daily labor percentages and preventative wash maintenance.
  • Ensure timely completion of daily, weekly, and monthly reporting.
  • Consistently uphold and enforce company policies.
  • Monitor, control, and troubleshoot chemicals daily.
  • Safely and efficiently load vehicles with clear hand signals.
  • Strive for customer satisfaction by ensuring a thorough and enjoyable wash experience.
  • Manage the overall performance of the site.

**Requirements**

  • 2 years of experience in a management role.
  • 3 years of sales or customer service experience.
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced environment.
  • High School Diploma or Equivalent.
  • Preferred: Associate degree or higher in business or a related field.
  • Preferred: Previous supervisory experience, including coaching/mentoring others to achieve sales and customer service targets.
  • Preferred: Car Wash experience.


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