IT Support Specialist

7 days ago


Hudsonville, Michigan, United States Infinity Ventures Full time

About the Role:

We are seeking a highly skilled IT Support Specialist to join our team at Infinity Ventures. As an IT Support Specialist, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our systems, and contributing to the improvement of our support processes.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to customers via various channels, including remote tools and ticket systems.
  • Hardware and Software Support: Troubleshoot and resolve hardware and software issues to ensure minimal downtime and maximum productivity.
  • Customer Communication: Communicate clearly and effectively with customers to understand their needs and provide solutions.
  • Documentation: Maintain accurate and detailed records of support requests and solutions in our ticket system.
  • Escalation: Recognize when complex problems require escalation to higher-level support teams and forward them accordingly.
  • Process Improvement: Contribute to the improvement of support processes and procedures, and participate in their implementation.
  • User Training: Provide training to users on IT matters and support them to increase their technical competence.
  • Rollout Planning and Execution: Plan and execute the rollout of new systems and technologies.
  • Hybrid Teams Room Solutions: Ensure the smooth functionality of hybrid teams room solutions to facilitate virtual meetings and collaboration.
  • Mobile Device Management: Manage iPhones through mobile device management and ensure compliance with company policies.

Requirements:

  • Education: Completion of training as an IT specialist for system integration or a comparable qualification.


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