Lead Technical Service Specialist

3 weeks ago


Hudsonville, Michigan, United States SoundOff Signal Full time
Position Overview

The Technical Service Lead plays a pivotal role in the Technical Service team, ensuring exceptional service delivery to customers of SoundOff Signal.


Key Responsibilities
  • Provide leadership and direction to team members, managing workloads effectively.
  • Collaborate cross-departmentally to address and resolve complex product issues.
  • Exemplify SoundOff Signal's Core Values in all interactions with customers and colleagues.
  • Address and resolve escalated technical inquiries related to aftermarket vehicle products, including lights and sirens.
  • Oversee team scheduling to ensure adequate staffing for daily operations.
  • Facilitate comprehensive onboarding and training for new hires.
  • Conduct interviews and provide feedback on employee performance to the Technical Service Manager.
  • Deliver immediate coaching to Electronic Technicians as needed.
  • Engage directly with customers to troubleshoot and resolve issues with SoundOff Signal products.
  • Coordinate warranty claims and manage the return and replacement of parts.
  • Offer constructive feedback and suggestions for product enhancements.
  • Maintain consistent attendance and punctuality in fulfilling job responsibilities.
  • Perform additional duties as assigned.
Qualifications
  • High School Diploma required; technical education preferred.
  • Team-oriented with a positive and helpful demeanor.
  • Understanding of Automotive Electronics and basic knowledge of CAN bus and Multiplex systems.
  • Preferred experience in automotive electronics installation.
  • Relevant certifications such as MECP or EVT are advantageous.
  • Customer service experience is essential.
  • Familiarity with SalesForce or similar CRM systems is preferred.
  • Proficient in Windows PC and Microsoft Office applications, including Word, Excel, and Teams.
  • Knowledge of iOS and Android operating systems for app support.
  • Ability to lift up to 35 lbs and perform various physical tasks throughout the shift.
  • Comfortable working in both office and light manufacturing environments.
  • Willingness to travel domestically and internationally as required.
  • Flexible with working hours, including potential remote work opportunities.
Compensation

Salary range: $29 - $34 per hour, commensurate with experience.



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