Operations Training Manager
21 hours ago
About Restaurant Brands International:
Restaurant Brands International Inc. is a leading global foodservice company with a portfolio of iconic brands, including Burger King, Tim Hortons, Popeyes, and Firehouse Subs. With over $40 billion in annual system-wide sales and more than 30,000 restaurants in over 100 countries, RBI is one of the world's largest quick service restaurant companies.
Position Overview:
The Operations Training Manager is responsible for developing and training restaurant managers and managers-in-training across assigned markets. This role ensures that employees receive the necessary tools and support to drive business growth and improve operational performance. The successful candidate will conduct on-site visits, provide coaching and feedback, and develop training programs to enhance restaurant operations and customer satisfaction.
Key Responsibilities:
- Develop and maintain a training curriculum for restaurant managers, aligned with core competencies and business objectives.
- Deliver training programs and presentations to field employees, ensuring consistent messaging and best practices.
- Monitor and report on key performance indicators (KPIs), including GURU completion and OSAT metrics.
- Collaborate with cross-functional teams to implement tools and systems that drive business improvement.
- Provide coaching and feedback to restaurant management to enhance operational performance and customer satisfaction.
Essential Qualifications:
- Bachelor's degree in business or a related field.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Knowledge of company restaurant systems and operations.
- Strong communication and interpersonal skills, with the ability to present ideas and information clearly and concisely.
- 2-4 years of experience in franchise operations or a related field, with a proven track record of success.
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