Operations Training Manager

21 hours ago


Miami, Florida, United States Restaurant Brands International Inc Full time

About Restaurant Brands International:

Restaurant Brands International Inc. is a leading global foodservice company with a portfolio of iconic brands, including Burger King, Tim Hortons, Popeyes, and Firehouse Subs. With over $40 billion in annual system-wide sales and more than 30,000 restaurants in over 100 countries, RBI is one of the world's largest quick service restaurant companies.

Position Overview:

The Operations Training Manager is responsible for developing and training restaurant managers and managers-in-training across assigned markets. This role ensures that employees receive the necessary tools and support to drive business growth and improve operational performance. The successful candidate will conduct on-site visits, provide coaching and feedback, and develop training programs to enhance restaurant operations and customer satisfaction.

Key Responsibilities:

  • Develop and maintain a training curriculum for restaurant managers, aligned with core competencies and business objectives.
  • Deliver training programs and presentations to field employees, ensuring consistent messaging and best practices.
  • Monitor and report on key performance indicators (KPIs), including GURU completion and OSAT metrics.
  • Collaborate with cross-functional teams to implement tools and systems that drive business improvement.
  • Provide coaching and feedback to restaurant management to enhance operational performance and customer satisfaction.

Essential Qualifications:

  • Bachelor's degree in business or a related field.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
  • Knowledge of company restaurant systems and operations.
  • Strong communication and interpersonal skills, with the ability to present ideas and information clearly and concisely.
  • 2-4 years of experience in franchise operations or a related field, with a proven track record of success.


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