Restaurant Operations Manager

2 days ago


Miami, Florida, United States HZ Coffee Group LLC Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at HZ Coffee Group LLC. As an Assistant Restaurant Manager, you will play a key role in supporting the Restaurant Manager and team members to deliver exceptional guest experiences, operational excellence, and profitable top-line sales.

Key Responsibilities
  • Leadership and Team Management
    • Recruit, hire, onboard, and develop restaurant team members
    • Assist team and shift lead performance appraisal process
    • Coach restaurant team members to drive sales, improve profitability, and guest satisfaction
  • Operations and Management
    • Support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies, and procedures
    • Ensure brand standards, recipes, and systems are executed
    • Oversee brand training programs, schedule, train, validate, certify team, and shift lead staff
    • Manage cash over/short in the restaurant and ensure team members are following franchisee's cash management policies
  • Guest Experience and Feedback
    • Create and maintain a guest-focused culture in the restaurant
    • Review guest feedback results and implement action plans to drive improvement
  • Financial Management
    • Control costs to help maximize profitability
    • Completion of inventory on a periodic basis as determined by Franchisee
    • Support the Restaurant Manager in assigning staff and deployment
    • Support the Restaurant Manager in completion of supplier and other vendor orders
Requirements
  • Education and Experience
    • Basic computer skills
    • Fluent in spoken and written English
    • Basic math and financial management
    • Previous leadership experience in retail, restaurant, or hospitality
  • Key Competencies
    • Good analytical skills and business acumen
    • Works well with others in a fun, fast-paced team environment
    • On-time, demonstrates honesty, and positive attitude
    • Willingness to learn and embrace change
    • Ability to train and develop a team
    • Guest-focused
    • Time management
    • Problem-solving
    • Motivating others
Physical Demands/Working Conditions
  • Standing on feet
  • Repetitive motion, including bending, stooping, and reaching
  • Lifting packages (if applicable)
  • Wearing a headset (if applicable)
  • Working in a small space


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