Operational General Manager

1 week ago


Miami, Florida, United States IHOP Full time

Job Title: Operational General Manager
Company: IHOP

The Operational General Manager plays a crucial role in overseeing the performance of all designated locations within a district by executing the following key responsibilities:

  • Develop and implement a comprehensive training program for all restaurant staff to improve operational efficiency and enhance the customer experience.
  • Strategically execute annual financial plans, local marketing initiatives, and service excellence strategies.
  • Supervise restaurant operations with an emphasis on customer satisfaction, food quality, and service excellence.
  • Ensure adherence to regulations and standards at all levels.
  • Recruit, train, and retain a skilled workforce in accordance with established protocols.
  • Manage employee turnover rates effectively.
  • Provide continuous coaching and manage the restaurant's compensation framework.
  • Conduct regular performance evaluations.
  • Uphold company policies and operational procedures.
  • Ensure food quality aligns with established standards in areas such as recipes, presentation, and garnishing.
  • Monitor service times to meet and exceed customer expectations.
  • Effectively implement national and local marketing campaigns.
  • Complete necessary administrative responsibilities.
  • Perform additional duties as required.

Supervisory Responsibilities:

Accountable for the overall direction, coordination, and assessment of the business unit. Carry out supervisory duties in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, task allocation, performance reviews, coaching, addressing customer feedback, and more.

Education and/or Experience:

A high school diploma or equivalent educational background (GED) along with two to four years of relevant experience and/or training, or a comparable combination of education and experience.

About the Company:

Since its inception in 1958, IHOP has been a gathering place for individuals to connect over breakfast, enjoy breaks, and grab a meal before or after events. Regardless of the menu selections, a smile remains the common ingredient. Over the years, millions of smiles have been shared, often captured in images on social platforms. This value is so integral to the culture that the logo was updated to reflect it. Anticipate fun and exciting transformations at IHOP, where a smile is viewed as the shortest distance between two individuals.



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