Market Operations Manager
1 week ago
The Gourmet Market General Manager oversees the daily functions of our market, focusing on the selection, development, and performance management of team members.
Key Responsibilities- Ensure adherence to company standards and service levels to enhance sales while minimizing costs, including food, beverage, supply, utility, and labor expenses.
- Train and develop all new front-of-house (FOH) and back-of-house (BOH) staff.
- Maintain a guest-centric approach in all operations.
- Monitor operational expenses to align with budgetary constraints.
- Possess a thorough understanding of budgets and ensure compliance with profit expectations.
- Focus on the development and training of FOH personnel.
- Delegate supply ordering tasks and verify accuracy.
- Conduct weekly and monthly inventory checks and update beverage pricing accordingly.
- Enforce sanitary practices for food handling and maintain cleanliness in kitchen and dining areas.
- Ensure compliance with operational standards, company policies, and all relevant laws and regulations.
- Uphold a professional market image, including cleanliness and appropriate staff attire.
- Guarantee exceptional guest service across all areas.
- Address complaints effectively to convert dissatisfied guests into repeat customers.
- Implement security measures to safeguard team members, guests, and company assets.
- Foster a safe working environment to minimize the risk of injuries and accidents.
- Complete accident reports promptly in the event of any injuries.
- Assist in menu planning, development, and special meal offerings.
- Ensure adherence to cash management protocols by all food and beverage staff.
- Manage shifts, including decision-making, scheduling, and maintaining attendance records while upholding service standards and product quality.
- Investigate and resolve issues related to food quality and service.
- Provide guidance and communication to team members regarding operational updates and procedural changes.
- Support team member development through ongoing feedback.
- Maintain an accurate staffing plan with trained and competent individuals.
- Possess comprehensive knowledge of all departmental policies, standards, and procedures.
- Be familiar with market services, amenities, and offerings.
- Be available for work assignments beyond the standard schedule, including evenings, weekends, and holidays.
- Comply with all market policies and procedures as communicated by management.
- Assist in areas as needed to ensure guest service standards and operational efficiency.
- Collaborate effectively with the Human Resources Director on documentation and performance management.
- Outstanding customer service and leadership abilities.
- Strong verbal and written communication skills.
- Excellent organizational and time-management capabilities.
- Ability to prioritize and delegate tasks effectively.
- Bachelor's degree in Business Administration is preferred.
- A minimum of two years of experience in retail management, particularly in market operations, with progressive responsibilities.
- Ability to stand for extended periods.
- Must be capable of lifting up to 50 pounds.
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