Market Operations Manager

1 week ago


Miami, Florida, United States Grazianos Group Full time
Job OverviewPosition Summary

The Gourmet Market General Manager oversees the daily functions of our market, focusing on the selection, development, and performance management of team members.

Key Responsibilities
  • Ensure adherence to company standards and service levels to enhance sales while minimizing costs, including food, beverage, supply, utility, and labor expenses.
  • Train and develop all new front-of-house (FOH) and back-of-house (BOH) staff.
  • Maintain a guest-centric approach in all operations.
  • Monitor operational expenses to align with budgetary constraints.
  • Possess a thorough understanding of budgets and ensure compliance with profit expectations.
  • Focus on the development and training of FOH personnel.
  • Delegate supply ordering tasks and verify accuracy.
  • Conduct weekly and monthly inventory checks and update beverage pricing accordingly.
  • Enforce sanitary practices for food handling and maintain cleanliness in kitchen and dining areas.
  • Ensure compliance with operational standards, company policies, and all relevant laws and regulations.
  • Uphold a professional market image, including cleanliness and appropriate staff attire.
  • Guarantee exceptional guest service across all areas.
  • Address complaints effectively to convert dissatisfied guests into repeat customers.
  • Implement security measures to safeguard team members, guests, and company assets.
  • Foster a safe working environment to minimize the risk of injuries and accidents.
  • Complete accident reports promptly in the event of any injuries.
  • Assist in menu planning, development, and special meal offerings.
  • Ensure adherence to cash management protocols by all food and beverage staff.
  • Manage shifts, including decision-making, scheduling, and maintaining attendance records while upholding service standards and product quality.
  • Investigate and resolve issues related to food quality and service.
  • Provide guidance and communication to team members regarding operational updates and procedural changes.
  • Support team member development through ongoing feedback.
  • Maintain an accurate staffing plan with trained and competent individuals.
  • Possess comprehensive knowledge of all departmental policies, standards, and procedures.
  • Be familiar with market services, amenities, and offerings.
  • Be available for work assignments beyond the standard schedule, including evenings, weekends, and holidays.
  • Comply with all market policies and procedures as communicated by management.
  • Assist in areas as needed to ensure guest service standards and operational efficiency.
  • Collaborate effectively with the Human Resources Director on documentation and performance management.
Required Skills and Qualifications:
  • Outstanding customer service and leadership abilities.
  • Strong verbal and written communication skills.
  • Excellent organizational and time-management capabilities.
  • Ability to prioritize and delegate tasks effectively.
Education and Experience:
  • Bachelor's degree in Business Administration is preferred.
  • A minimum of two years of experience in retail management, particularly in market operations, with progressive responsibilities.
Physical Requirements:
  • Ability to stand for extended periods.
  • Must be capable of lifting up to 50 pounds.


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