General Manager of Operations
2 weeks ago
Position Title: General Manager of Operations
Company: IHOP
The General Manager of Operations is accountable for overseeing the performance of all designated units within a specific district by executing the following key responsibilities:
- Develop and implement a training program for all hourly team members to improve unit efficiency and enhance the customer experience.
- Implement annual financial plans, local marketing initiatives, and strategies aimed at improving guest service.
- Supervise restaurant operations with an emphasis on customer satisfaction, food quality, and service excellence.
- Ensure adherence to all regulatory requirements at every level.
- Recruit, train, and maintain a skilled workforce in accordance with established protocols.
- Manage employee turnover rates effectively.
- Provide continuous coaching and manage the restaurant's compensation structure.
- Conduct regular performance evaluations.
- Uphold company policies and operational procedures.
- Ensure that food quality adheres to established standards in areas such as recipes, presentation, and garnishing.
- Monitor service times to meet and exceed customer expectations.
- Effectively implement national and local marketing campaigns.
- Complete necessary administrative duties.
- Perform additional tasks as required.
Leadership Responsibilities:
Accountable for the overall direction, coordination, and assessment of the business unit. Execute leadership responsibilities in accordance with the organization's policies and legal requirements. Responsibilities include interviewing, hiring, training, task allocation, performance evaluation, coaching, addressing customer feedback, and more.
Qualifications:
A high school diploma or equivalent (GED) along with two to four years of relevant experience and/or training, or a suitable combination of education and experience.
About IHOP:
Since its inception in 1958, IHOP has served as a gathering place for individuals to connect over breakfast, enjoy breaks, and grab a meal before or after events. Regardless of the menu choices, a smile remains the common ingredient. Over the years, millions of smiles have been shared, often captured in photos across social platforms. This culture of smiles is so integral that the logo was updated to reflect this value. Anticipate fun and exciting developments at IHOP, where a smile is recognized as the shortest distance between two people.
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