Customer Experience Specialist
6 days ago
About the Role:
As a Client Account Representative at ProSol, you will be a key member of our customer-facing team, responsible for providing exceptional service to our clients. Your primary objective will be to greet, qualify, recommend, and close customer interactions, ensuring a positive experience for each customer.
Key Responsibilities:
- Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines.
- Evaluate our current onboarding and training procedures to identify areas for improvement and suggest enhancements to the customer relationship.
- Work collaboratively with fellow team members to set achievable customer outreach and acquisition targets.
- Adhere to all CDC and local mandates while interacting with customers, prioritizing their safety and well-being.
- Embody our company values and exemplify them through every interaction with customers, colleagues, and clients.
Requirements:
- At least 1-2 years of experience in a customer service, sales, or client-facing position, with a strong track record of excellent communication and problem-solving skills.
- A proven ability to take pride in your achievements, give 100% effort, and approach challenges with enthusiasm.
- A sense of humor and the ability to find joy in the moment.
- A commitment to making a positive impact, whether through individual customer interactions or participation in company-sponsored charity events.
- A results-driven approach, with a focus on achieving goals in a manner that aligns with our company values and integrity.
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