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Customer Experience Representative
2 months ago
We are seeking a highly skilled and dedicated Customer Experience Specialist to join our team at LifeNet Health. As a key member of our Client Services department, you will be responsible for providing exceptional customer service and administrative support to our internal and external customers, partners, and clients.
Key Responsibilities- Provide customer service and technical support to clients and potential clients, striving for the highest level of customer satisfaction and loyalty.
- Receive and accurately process all orders for allograft tissue, including returns, and partner with other LifeNet Health departments to ensure customer orders are processed and invoiced accordingly.
- Handle and resolve concerns or situations effectively and document customer complaints.
- Provide customer support to all internal and external clients concerning accounts and orders.
- Rotate on-call responsibilities involving after-hours orders and customer services issues.
- High School Diploma or GED
- Two (2) years of customer service experience in a call center, customer service department, or allied health organization
- Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and Outlook
- Excellent verbal and written communication skills, with the ability to communicate and build relationships with all professionals at different levels within the organization
- Attention to detail, with the ability to perform tasks thoroughly and with care, and check work to ensure a high degree of accuracy and completeness
- Time management skills, with the ability to prioritize multiple, competing priorities and manage time/workload effectively
- A competitive salary range of $16.50 hourly (entry-level qualifications) to $22.00 hourly (experienced in this role)
- An annual bonus once eligibility criteria are met
- A comprehensive benefits package, including 403(b) and profit-sharing plan, affordable medical, dental, and vision coverage, and a wellness program
- Opportunities for career growth and professional development
LifeNet Health is a nonprofit organ procurement organization and tissue processor, dedicated to improving the quality of human life through the provision of organs, tissues, and cells for transplantation, and innovation in the fields of bio-implants, regenerative medicine, and research. We are committed to serving our community with educational and support services that enhance the donation process.
