Seasonal Customer Experience Ambassador
5 days ago
As a Seasonal Customer Experience Specialist with WizeHire, you will play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture.
Key Responsibilities- Customer Service: Demonstrate a service culture that prioritizes the customer experience, modeling and delivering the WizeHire service standard.
- Event Setup: Set up of the stops, which includes setting up tables, tents, cones, and other equipment (may be in excess of 40lbs).
- Product Knowledge: Be knowledgeable about our products, including how to properly condition a peach, and communicate this knowledge to the customer.
- Customer Education: Champion offerings, ensuring informed, educated, and promoted offerings for an enhanced shopping experience.
- Problem Resolution: Respond promptly to any negative customer experiences, de-escalating situations, and supporting the team in resolving customer issues.
- Teamwork: Work collaboratively with the team to deliver outstanding experiences for our customers.
- 18 years of age or older and eligibility to work in the United States in compliance with applicable employment laws.
- Valid driver's license and reliable transportation to and from your work location.
- Previous retail experience is preferred, but not required.
- Ability to lift safely 40+ pound boxes repeatedly throughout a shift.
- Ability to work outdoors in various climates.
- Welcoming and helpful attitude with a strong work ethic, adaptable to changing circumstances.
- Demonstrated ability to thrive in a fast-paced environment, showcasing flexibility, proactivity, resourcefulness, efficiency, and keen attention to detail while multitasking.
- Access to a personal smartphone, and adaptability to current technology needs.
- Ability to work independently without direct supervision at all times and follow instructions.
- Flexible work schedule, including weekends and holidays, with regular attendance necessary.
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