Customer Experience Associate

5 days ago


Virginia Beach, Virginia, United States HomeGoods Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and supporting the growth of our business.

Key Responsibilities:

  • Customer Service: Engage with customers, respond to their needs, and provide a personalized shopping experience.
  • Store Maintenance: Maintain a clean and organized store environment, including the sales floor, stockroom, and other areas.
  • Merchandising: Support the merchandising team in maintaining visually appealing displays and ensuring that products are properly stocked and faced.
  • Operations: Accurately process customer transactions, handle returns and exchanges, and maintain accurate inventory levels.
  • Teamwork: Collaborate with colleagues to achieve sales goals, support each other in meeting customer needs, and maintain a positive and inclusive store culture.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management.
  • Flexibility: Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Attention to Detail: Ability to accurately process transactions, maintain inventory levels, and ensure a clean and organized store environment.
  • Teamwork: Ability to work collaboratively with colleagues to achieve sales goals and maintain a positive store culture.

What We Offer:

  • Competitive Pay: Starting pay rate of $13.00 per hour.
  • Benefits: Eligibility for benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: Opportunities to advance within the company and develop new skills.


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