Junior Customer Support Specialist
1 week ago
Are you enthusiastic, motivated, and eager to explore the world of customer service? If so, REI Virginia Beach is seeking a dedicated individual to fill the role of our new Junior Customer Support Specialist.
REI Virginia Beach, a prominent firm in the sales and marketing industry, partners with leading Fortune 500 companies in the telecommunications field. As our organization experiences significant growth and expands its clientele, we are on the lookout for a new Junior Customer Support Specialist. In this position, you will foster exceptional relationships with our valued clients and contribute to the success of our esteemed partners. The Junior Customer Support Specialist is committed to delivering outstanding experiences for all customers, making interpersonal skills essential. You will excel in this role if you are sociable, approachable, and eager to connect with new clients.
We take pride in offering tailored, hands-on training to our team members. Our employees begin at an entry-level position, and we equip them with the necessary tools and resources to thrive. As a Junior Customer Support Specialist, you will receive cross-training in various areas, including:
- Sales Techniques & Strategies
- Customer Relationship Management (CRM)
- Market Research & Analysis
- Product Knowledge
- Campaign Management
Key Responsibilities of the Junior Customer Support Specialist:
- Engage directly with customers to comprehend their needs and preferences while guiding them through our clients' offerings
- Conduct comprehensive demonstrations of products and services, ensuring customers are well-informed about our solutions
- Collaborate closely with the Customer Service Management team to identify and leverage new opportunities
- Focus on meeting and surpassing individual and team sales objectives
- Follow up on sales and inquiries to guarantee customer satisfaction and nurture long-term loyalty
- Regularly report on sales performance and customer feedback
Qualifications for the Junior Customer Support Specialist:
- A high school diploma or equivalent
- A degree from an accredited institution is preferred but not mandatory
- 1-2 years of experience in Sales, Customer Service, or a related field is advantageous
- Thrives in a dynamic, competitive atmosphere
- Aspirations to advance into a leadership position from an entry-level role
- Reliable transportation and the ability to commute
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