Center Operations Supervisor
2 weeks ago
Center Operations Supervisor
Company: Ascend Autism Group
Location: Trumbull, CT
Employment Type: Full-time
Salary: $50,000-$60,000 Base Salary (commensurate with experience) plus Bonus Potential
Ascend Autism is dedicated to providing exceptional Applied Behavior Analysis (ABA) therapy for children and adolescents. We are seeking a Center Operations Supervisor who will play a pivotal role in enhancing operational efficiency and implementing best practices throughout our organization.
Key Responsibilities:
- Oversee the recruitment, onboarding, and training of behavior therapists at the center.
- Develop and manage the center's schedule for behavior therapists.
- Coordinate shift coverage and handle scheduling adjustments as necessary.
- Maintain and update materials and inventory to fulfill facility and client requirements while adhering to budget constraints.
- Prepare and present weekly operational reports to the Center Director.
- Ensure compliance with legal and organizational processes.
- Foster strong relationships with employees, families, and clients to deliver outstanding customer service.
- Manage real-time updates and maintenance of CRM and scheduling software.
- Ensure the center is organized, sanitized, and well-maintained, addressing any facility issues promptly.
- Assist therapists with client interactions as needed.
- Participate in the interview process and provide hiring recommendations.
- Support HR in recruitment efforts when required.
- Promote a company culture that encourages high performance and morale.
- Respond to inquiries and issues from clients and staff in a timely manner.
- Handle administrative documentation and other assigned tasks.
Benefits:
- Annual salary of $50,000-$60,000, plus performance and productivity bonuses.
- Comprehensive Health, Vision, and Dental insurance.
- 401k retirement plan.
- Paid Time Off (PTO) and Paid Holidays.
- Tuition reimbursement opportunities.
- Referral program.
- Career advancement opportunities for high achievers.
Qualifications:
- Bachelor's degree preferred in Business, Operations Management, or a related field.
- Minimum of 3 years of experience in management, operations, and leadership roles.
- Strong understanding of finance and budgeting principles.
- Excellent communication and organizational skills.
- Preferred experience in facilities management.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience in healthcare services is a plus.
Work Environment:
Moderate to loud noise levels may be present.
Physical Demands:
Ability to stand, sit, and bend for extended periods; must be able to lift up to 15 pounds occasionally.
Travel:
No travel required.
Ascend Autism is an Equal Opportunity Employer, committed to making personnel decisions without discrimination based on race, color, creed, religion, sex, physical or mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status.
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