Technical Support Specialist

4 weeks ago

Oklahoma City, Oklahoma, United States VXI Global Solutions Full time
Technical Support Advisor Job Description

As a Technical Support Advisor at VXI Global Solutions, you will be the primary point of contact for customers seeking technical assistance with their smartphones, tablets, and computers. Your role will involve providing exceptional customer service, troubleshooting technical issues, and delivering solutions to customers in a timely and professional manner.

Key Responsibilities:
  • Deliver exceptional customer service by actively listening to customers' concerns, questions, and issues related to their devices.
  • Diagnose and resolve hardware and software problems on smartphones, including network connectivity, software updates, app functionality, and general device performance.
  • Guide customers through step-by-step troubleshooting processes to identify and resolve technical issues.
  • Escalate complex or unresolved problems to higher-level technical teams if necessary.
  • Develop and maintain in-depth knowledge of smartphones and associated applications.
  • Stay up to date with the latest features and updates to provide accurate information to customers.
  • Accurately record customer interactions, technical details, and resolutions in the call center's CRM system.
  • Identify and escalate critical issues, product defects, or recurring problems to appropriate internal teams to facilitate timely solutions and product improvements.
  • Empower customers with knowledge by providing tips, best practices, and guidance on using iPhone features and applications effectively.
Requirements:
  • High school diploma or equivalent education.
  • Previous experience in a customer support or technical support role, preferably in a call center environment.
  • Solid technical knowledge of smartphones and associated applications.
  • Excellent verbal communication and active listening skills to understand customer concerns and provide clear, concise instructions.
  • Patience, empathy, and a customer-centric mindset to deliver top-notch customer experiences.
  • Strong problem-solving abilities and the capacity to think on your feet to find effective solutions quickly.
  • Ability to multitask, manage time effectively, and adapt to a fast-paced and dynamic work environment.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits:
  • $17.31 per hour.
  • Daily Pay.
  • Company-provided equipment.
  • Full Health Insurance (Medical, Dental, & Vision).
  • Fun Work Environment.
  • Abundant opportunities for advancement.

Please note that you must have a private workspace in your house with a door that closes, where ambient noise cannot be heard or present during work hours. You must also have an ergonomic desk and chair, and your workspace must allow for the proper installation of your technical equipment. Your hardwired internet connection must meet the minimum speed requirements: minimum download speed 20 Mbps, minimum upload speed 3 Mbps, and ping less than 100 ms.

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