Technical Support Specialist

4 weeks ago


Oklahoma City, Oklahoma, United States MCSG Technologies Full time
Job Summary

Provide technical support to the PRC program within the Purchased/Referred Care delivery area (PRCDA) for unassigned patients within the Shawnee Service Unit. These patients reside in Cleveland, Oklahoma, and Logan Counties.

Key Responsibilities
  • Coordinate correspondence for PRC patients.
  • Utilize screening tools with patients to identify applicable alternate resources.
  • Provide PRC orientation to health service providers and recipients.
  • Ensure excellent communication skills and customer service opportunities.
  • Schedule PRC referral appointments and acquire dates of service for payment.
  • Manage electronic systems for administering the PRC program.
  • Resolve undelivered purchase orders and process EOBRs daily.
  • Assist with CHEF coordination for the Shawnee Service Unit PRC program.
Requirements
  • Background check required.
  • Public Trust security clearance.
About Us

MCSG Technologies empowers employees to serve customers, communities, and colleagues. We deliver on-time and within budget, building trust through efficiencies and cost-effective relationships.

Benefits

Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, paid time off, holidays, and more.



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