Client Relations Associate

2 weeks ago

Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full time
POSITION SUMMARY:

The Client Relations Associate will deliver exceptional customer support for the Bank's clientele by addressing inquiries and facilitating issue resolution through digital communication channels, including online chat and email. This role is essential in fostering and sustaining electronic banking relationships while promoting digital engagement for customers across various platforms. The Associate will also seek opportunities to provide additional insights regarding the Bank's offerings to enhance existing customer relationships.

KEY RESPONSIBILITIES:
  • Respond to customer inquiries via email and digital platforms concerning their accounts and the Bank's services, including financial transactions.
  • Maintain accurate records of customer interactions in the CRM system to ensure comprehensive documentation of inquiries and resolutions.
  • Authenticate customer identities in accordance with Bank protocols to safeguard sensitive information.
  • Detect and report any fraudulent activities to protect both the Bank and its customers.
  • Provide assistance for online and mobile banking, including setup, navigation, and troubleshooting.
  • Support various departments within the Bank as needed.
  • Advise customers on the Bank's products to ensure optimal service delivery.
  • Seek higher-level approval for situations that exceed personal expertise or authority.
  • Proactively recommend Bank products and services based on customer needs assessments.
  • Consistently achieve service level targets and performance metrics.
  • Conduct outbound calls to customers as necessary.
  • Adhere to all confidentiality and privacy policies, as well as Bank regulations.
  • Research and prepare appropriate responses to customer complaints and inquiries by collaborating with team members and other departments.
  • Strive to create positive customer experiences that drive engagement and satisfaction.
QUALIFICATIONS:

EDUCATION:

A High School diploma or GED is required, with a preference for candidates pursuing higher education. An Associate's Degree is strongly preferred.

SKILLS & EXPERIENCE:

A minimum of 6 months in a customer service role is required. Experience in providing digital support is preferred, along with a background in banking. Candidates should demonstrate the ability to quickly learn about the Bank's products and services and possess excellent problem-solving skills with a strong commitment to customer service. Strong written and verbal communication skills are essential, along with the ability to manage multiple tasks effectively. Familiarity with PCs, current operating systems, and mobile platforms is necessary, as is an understanding of cybersecurity principles to protect the digital environment.

The Cape Cod Five Cents Savings Bank is an Equal Opportunity Employer, welcoming applications from all qualified individuals.

  • Client Relations Associate

    2 weeks ago

    Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full time

    Position OverviewThe Client Relations Associate plays a crucial role in delivering exceptional support to clients by addressing inquiries and facilitating the resolution of concerns. This position is essential in fostering and nurturing electronic banking connections.Key ResponsibilitiesProvide outstanding assistance to clients by responding to their...

  • Client Relations Associate

    1 week ago

    Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full time

    POSITION SUMMARY:The Customer Support Representative delivers exceptional service by addressing client inquiries and facilitating issue resolution. This role is crucial in fostering and sustaining electronic banking connections while offering continuous assistance to enhance digital engagement for clients across various platforms. The Representative will...

  • Client Relations Associate

    2 weeks ago

    Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full time

    POSITION SUMMARY:The Customer Support Representative delivers exceptional service by addressing client inquiries and facilitating problem resolution. This role involves fostering and sustaining electronic banking connections while offering continuous assistance to enhance digital engagement for clients across various platforms. The Representative will also...

  • Client Relations Associate

    1 week ago

    Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full time

    SUMMARY: The Customer Support Representative is dedicated to delivering exceptional service by addressing customer inquiries and facilitating issue resolution. This role involves fostering and sustaining electronic banking relationships while providing continuous support to enhance digital engagement for clients across various platforms. The Representative...

  • Client Relations Coordinator

    1 week ago

    Hyannis, Massachusetts, United States Russell Tobin & Associates Full time

    What qualities are we seeking in our Customer Service Representative?Russell Tobin & Associates is in search of a Customer Service Representative to join our team.Employment Type: Contract/OnsiteLocation: Not specifiedCompensation: $18 - $20/hr, based on experienceKey Responsibilities:Address and resolve escalated customer inquiries, complaints, and issues...

  • Client Service Associate I

    2 weeks ago

    Hyannis, Massachusetts, United States V R Della Infotech Inc Full time

    Job OverviewCompany: V R Della Infotech IncPosition: Customer Service RepresentativeKey Responsibilities:Handle and resolve escalated customer inquiries, complaints, and issues related to billing and service functions.Process customer invoices, adjustments, and payments using the designated billing software.Manage general phone inquiries, direct calls, and...

  • Client Engagement Coordinator

    2 weeks ago

    Hyannis, Massachusetts, United States Stewart Painting Inc Full time

    About Stewart Painting IncStewart Painting Inc is a reputable painting contractor dedicated to fostering a supportive environment for our employees while providing opportunities for professional advancement.Position OverviewThe Customer Relations Specialist role operates from 7:30 AM to 4:30 PM and offers a competitive hourly wage based on...

  • Client Support Specialist

    1 week ago

    Hyannis, Massachusetts, United States Della Infotech Inc. Full time

    Job OverviewPosition Summary:The Client Support Specialist is responsible for managing and resolving elevated customer inquiries, complaints, and issues related to billing, collections, and other service-related functions. This role involves processing customer invoices, adjustments, and payments through the billing software. Additionally, the specialist...

  • Client Support Specialist

    2 weeks ago

    Hyannis, Massachusetts, United States Russell Tobin Full time

    Job OverviewPosition Title: Client Support SpecialistLocation: Hyannis, MA (ON SITE)Compensation: $ /hour on W2Employment Type: Contract PositionWork Schedule: Monday - Friday, 8am - 5pm Role Summary:The Client Support Specialist will be responsible for addressing and resolving escalated customer inquiries, complaints, and issues related to billing,...

  • Client Support Specialist

    1 week ago

    Hyannis, Massachusetts, United States Hired by Matrix Full time

    Job OverviewPosition Summary:As a Client Support Specialist, you will play a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently.Key Responsibilities:Handle escalated customer interactions, addressing concerns related to billing, collections, and various service inquiries.Manage customer billing processes,...

  • Client Support Specialist

    2 weeks ago

    Hyannis, Massachusetts, United States Systemart, LLC Full time

    Overview:The Customer Care Associate plays a vital role in ensuring customer satisfaction and maintaining effective communication with clients.Key Responsibilities:Handle all incoming calls in accordance with company standards.Address customer inquiries and resolve complaints efficiently.Coordinate and relay service requests to the appropriate...

  • Client Support Specialist, CeraTek

    1 week ago

    Hyannis, Massachusetts, United States SencorpWhite Full time

    Job OverviewRole Objective: The Client Support Specialist is tasked with the identification, quotation, processing, and monitoring of parts orders for both internal and external clientele. This position also encompasses managing technical support requests to guarantee prompt responses. The primary focus of this role is on SencorpWhite's CeraTek offerings....

  • Client Support Specialist

    1 week ago

    Hyannis, Massachusetts, United States Russell Tobin Full time

    Position OverviewThe Client Support Specialist plays a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently.Handle escalated customer interactions: Investigate and resolve complex customer inquiries related to billing, collections, and various service functions.Billing Management: Process customer invoices,...

  • Client Support Specialist

    1 week ago

    Hyannis, Massachusetts, United States Russell Tobin Full time

    Job OverviewPosition Title: Client Support SpecialistLocation: RemoteContract Duration: 3+ monthsCompensation: $19/hr. - $20.73/hourRole Summary:The Client Support Specialist is responsible for addressing and resolving customer inquiries and issues related to billing, collections, and various customer service functions.Key Responsibilities:Handle escalated...

  • Client Support Specialist

    1 week ago

    Hyannis, Massachusetts, United States Russell Tobin & Associates Full time

    What are we seeking in our Customer Service Representative?Russell Tobin & Associates is looking for a Customer Service Representative to join our team.Employment Type: Contract/OnsiteLocation: Not specifiedCompensation: $18 - $20/hr, based on experienceKey Responsibilities:Address, investigate, and resolve escalated customer inquiries, complaints, and...

  • Client Support Specialist

    2 weeks ago

    Hyannis, Massachusetts, United States Russell Tobin Full time

    What are we seeking in our Customer Service Representative? Russell Tobin's client, a prominent organization focused on eco-friendly solutions, is in search of a Customer Service Representative.Employment Type: Contract/OnsiteLocation: Hyannis, MACompensation: $18 - $20/hr, based on experienceKey Responsibilities:Handle, investigate, and resolve escalated...

  • Wealth Management Associate

    6 days ago

    Hyannis, Massachusetts, United States Wealth Enhancement Group Full time

    About Wealth Enhancement GroupWealth Enhancement Group is a leading independent wealth management firm dedicated to delivering exceptional financial services to our clients. Our team of experienced professionals is passionate about helping individuals and families achieve their financial goals through personalized financial planning and investment...

  • Client Support Specialist

    2 weeks ago

    Hyannis, Massachusetts, United States Russell Tobin Full time

    What are we seeking in our Customer Service Representative? Russell Tobin's client, a prominent organization focused on eco-friendly solutions, is in search of a Customer Service Representative.Employment Type: Contract/OnsiteLocation: Hyannis, MACompensation: $18 - $20/hr, based on experienceKey Responsibilities:Handle, investigate, and resolve escalated...

  • Retail Sales Associate

    2 days ago

    Hyannis, Massachusetts, United States L Oreal USA Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer service, building strong relationships with our clients, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide outstanding...

  • Client Support Specialist

    2 weeks ago

    Hyannis, Massachusetts, United States Della Infotech Full time

    Position OverviewThe Customer Service Representative plays a vital role in ensuring customer satisfaction and operational efficiency. This position involves addressing escalated customer inquiries, complaints, and issues related to billing and collections.Key ResponsibilitiesCustomer Interaction: Handle incoming customer calls, providing timely and effective...