Client Support Specialist
1 week ago
Position Title: Client Support Specialist
Location: Remote
Contract Duration: 3+ months
Compensation: $19/hr. - $20.73/hour
Role Summary:
The Client Support Specialist is responsible for addressing and resolving customer inquiries and issues related to billing, collections, and various customer service functions.
Key Responsibilities:
- Handle escalated customer inquiries and complaints, ensuring timely resolution.
- Manage customer billing processes, including adjustments and payments using designated software.
- Coordinate communication with field technicians and manage service requests.
- Organize schedules for service personnel and oversee timekeeping duties.
Qualifications:
- High School Diploma or equivalent is mandatory.
Experience Requirements:
- 1-2 years of experience in a customer service role within an office environment.
Essential Skills:
- Strong telephone communication skills.
- Excellent interpersonal abilities.
- Proficient in Microsoft Word and Excel.
- Effective verbal and written communication skills.
- Strong problem-solving capabilities.
- Valid driver's license is required.
- Able to manage multiple tasks and prioritize effectively.
- Capable of working under pressure while meeting deadlines.
Core Responsibilities:
- Adhere to company safety policies and procedures.
- Respond to all customer inquiries and complaints promptly.
- Schedule and relay service orders to technicians.
- Ensure completion of all service orders.
- Process customer payments and maintain accurate financial records.
- Manage incoming correspondence and maintain customer files.
- Oversee the collections process in accordance with company protocols.
- Calculate and post billing adjustments as necessary.
- Comply with all company policies and procedures.
- Perform additional clerical duties as required.
Physical and Mental Requirements:
- Ability to sit for extended periods while using a computer.
- Must possess clear vision, hearing, and verbal communication skills.
- Ability to read, write, and perform basic mathematical calculations.
- Being bilingual is a significant advantage but not a requirement.
Benefits Overview:
Russell Tobin provides eligible employees with comprehensive healthcare options, including medical, dental, and vision coverage, as well as additional benefits such as 401(k) retirement savings, life and disability insurance, and various employee assistance programs.
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