Bilingual Service Representative

4 weeks ago


Baltimore, Maryland, United States Baltimore Medical System Full time

Baltimore Medical System is seeking a highly skilled and bilingual service representative to join our team. As a key member of our cross-trained team, you will be responsible for performing various processes necessary for the efficient operational function of our health center. These processes include pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification, and panel management.

Additionally, you will be responsible for greeting patients and providing quality customer service in person and on the telephone. You will also assist patients by tasking messages through our electronic health record system to providers and clinical staff. Furthermore, you will handle all incoming mail and assigned faxes and distribute them to the appropriate departments.

Requirements for this role include a high school diploma or equivalent education and/or experience, one year of experience in customer service, and fluency in Spanish. Basic medical terminology is preferred, as is one year of experience in healthcare.

Hours of operation for this role are as follows: Monday 10:30am-7:00pm, Tuesday and Wednesday 9:00am-5:30pm, Thursday 11:30am-8:00pm, and Friday 9:00am-5:30pm.



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