Loan Servicing Representative

3 weeks ago


Baltimore, Maryland, United States Dominion Financial Services Inc Full time
Job Title: Loan Servicing Representative

Job Summary:

Dominion Financial Services Inc is seeking a detail-oriented Loan Servicing Representative to join our growing team. As a key member of our loan servicing team, you will be responsible for handling all incoming communications, managing loan-related documentation, and providing exemplary customer service.

Responsibilities:

• Answer all incoming calls related to loan servicing, addressing borrower questions or directing calls to the appropriate contact within the servicing team.

• Serve as the primary operator within Freshdesk, managing inbound email communications from borrowers and assigning tasks to the appropriate parties.

• Manage, scan, and document all inbound mail related to loan servicing, including notices, insurance renewals, and other critical documents.

• Maintain borrower records by updating contact information within our servicing platform (Salesforce) upon request.

• Coordinate and manage the request and delivery of 1098 forms, payoff statements, Verifications of Mortgage (VOMs), Releases, and other miscellaneous document requests.

• Assist in ensuring that all loan servicing operations are conducted with a high level of data integrity and accuracy.

Requirements:

• Minimum of 2-3 years of commercial and/or construction loan servicing, loan documentation, or related job experience in the financial or real estate industry.

• High School Diploma or GED required.

• Preferred: Associate degree in business, finance, or a related field.

Benefits:

• Health insurance

• Dental insurance

• Vision insurance

• Retirement plan

Company Culture:

While working at Dominion Financial Services Inc, you will enjoy company outings and events, virtual events, companywide competitions and raffles, personal financial workshops, and Orioles Season Tickets.

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