Client Service Representative
13 hours ago
We are seeking a highly motivated and detail-oriented Client Service Representative to join our team at Health Care for the Homeless Inc. The ideal candidate will provide exceptional customer service to clients, staff, and visitors, ensuring a positive experience throughout their visit.
Key Responsibilities- Manage client intake, registration, and discharge processes, ensuring accurate and efficient completion of required information.
- Provide telephone triage, disseminate messages, and prioritize calls in accordance with agency protocols.
- Process release of information requests, receive and distribute PHI, and maintain confidentiality in all circumstances.
- Support the achievement of department goals and objectives, adhering to policies, procedures, quality standards, and safety standards.
- Contribute to a positive and respectful work environment, modeling the agency's core values of dignity, authenticity, hope, justice, passion, and balance.
- High School Diploma or GED required.
- One year of experience in customer service, preferably in a healthcare or social services setting.
- Experience working with people who are experiencing homelessness or from low-income backgrounds.
- Experience working with computers and databases, preferably medical or insurance systems.
- Bilingual (Spanish) highly preferred.
Health Care for the Homeless Inc. is an equal opportunity employer committed to racial equity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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