Client Service Representative
7 hours ago
We are seeking a highly motivated and detail-oriented Client Service Representative to join our team at Healthcare for the Homeless Inc. The ideal candidate will provide exceptional customer service to clients, staff, and visitors, ensuring a positive and welcoming experience at our clinic.
Key Responsibilities- Greets clients and visitors, routing them to the correct staff member and utilizing appointment systems, registration staff, and triage protocols.
- Manages client intake, registering and assisting clients with completing baseline information, ensuring client charts are complete and up-to-date.
- Processes internal and external referrals, informs clients of their referral information, schedules follow-up appointments, and distributes tokens.
- Schedules appointments for clients across multiple disciplines via in-person requests or telephone calls, documenting all activities in the EMR.
- Supports other members of the clinic team to ensure smooth client workflow and excellent customer service.
- Takes phone calls, provides telephone triage, disseminates messages, and prioritizes calls.
- Processes release of information requests, receives and distributes PHI in accordance with agency protocols and adheres to HIPAA and patient confidentiality requirements.
- Contributes to the achievement of established department goals and objectives, adheres to department policies, procedures, quality standards, and safety standards.
- Takes personal responsibility for the neat appearance of their workspace and the reception area, ensuring each area represents the agency in a positive manner.
- High School Diploma or GED required.
- One year of experience in Customer Service required.
- Experience working with people who are experiencing homelessness or from low-income backgrounds.
- Experience working with computers and databases, preferably medical or insurance systems.
- Bilingual (Spanish) highly preferred.
- Excellent customer service skills, with ability to clearly communicate verbally and in writing.
- Ability to maintain confidentiality in all circumstances.
- Ability to remain calm in highly inflammatory circumstances, providing and taking clear direction and maintaining a respectful demeanor.
- Security or de-escalation training preferred.
- High level of motivation, initiative, and responsibility.
- Able to work with interdisciplinary teams.
- Able to cope with interruptions, be flexible, and be a team player.
Healthcare for the Homeless Inc is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous, and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA+ individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.
This is an essential onsite position primarily based at an agency location.
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