Financial Services Representative

4 weeks ago


Baltimore, Maryland, United States SECU Credit Union Full time

About the Role:

A Teller Services Representative at SECU Credit Union provides exceptional customer service and financial support to members through video and Interactive Teller Machines (ITMs). This role requires a strong ability to engage with members, build relationships, and provide personalized service.

Key Responsibilities:

  • Offer full Teller services, including deposits, withdrawals, transfers, and loan payments, using ITM technology.
  • Use inquisitive nature to discover financial needs and refer members to financial center team members for further assistance.
  • Handle financial transactions with attention to detail, ensuring accuracy and member satisfaction.

Requirements:

  • Bilingual Spanish preferred.
  • Genuine interest in well-being of those served.
  • Exceptional service and relationship building skills.
  • Ability to effectively engage humans using technology and automation.
  • Excellent verbal communication skills.
  • Impactful decision-making and problem-solving expertise.

About SECU Credit Union:

SECU is Maryland's largest Credit Union, guided by principles that define our culture: member-centered, employee-focused, relationship-driven, and heart-based. We offer a total rewards package, including competitive compensation, comprehensive benefits, and opportunities for growth and development.



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