Financial Services Representative
4 weeks ago
About the Role:
A Teller Services Representative at SECU Credit Union provides exceptional customer service and financial support to members through video and Interactive Teller Machines (ITMs). This role requires a strong ability to engage with members, build relationships, and provide personalized service.
Key Responsibilities:
- Offer full Teller services, including deposits, withdrawals, transfers, and loan payments, using ITM technology.
- Use inquisitive nature to discover financial needs and refer members to financial center team members for further assistance.
- Handle financial transactions with attention to detail, ensuring accuracy and member satisfaction.
Requirements:
- Bilingual Spanish preferred.
- Genuine interest in well-being of those served.
- Exceptional service and relationship building skills.
- Ability to effectively engage humans using technology and automation.
- Excellent verbal communication skills.
- Impactful decision-making and problem-solving expertise.
About SECU Credit Union:
SECU is Maryland's largest Credit Union, guided by principles that define our culture: member-centered, employee-focused, relationship-driven, and heart-based. We offer a total rewards package, including competitive compensation, comprehensive benefits, and opportunities for growth and development.
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