Bilingual Practice Coordinator

5 days ago

Baltimore, Maryland, United States Advanced Behavioral Health, Inc. Full time

Job Summary:

Advanced Behavioral Health, Inc. is seeking a highly skilled Bilingual Practice Coordinator to join our team. As a key member of our administrative staff, you will be responsible for ensuring the smooth operation of our patient encounter process, from greeting to accurate data entry.

Key Responsibilities:

  • Comply with regulatory requirements, including CARF, COMAR, HIPPA, and State compliance regulations.
  • Greet and check in patients for appointments, maintaining a clean and professional front desk environment.
  • Conduct patient reminder calls 48 hours prior to appointments and verify current and valid authorization information in the EMR.
  • Schedule future appointments accurately via the EMR system and contact patients who have missed appointments.
  • Manage and process medication refill requests, complete prior authorizations, and conduct daily authorization updates in the EMR.
  • Notify Site Directors and Therapists of patient authorization status and prepare off-work/off-school notes as requested.
  • Assist Medical Director with administrative duties and coordinate with Site Directors and Therapists to ensure cases are assigned and discharged regularly.
  • Act as the primary point-of-contact for referring vendors and maintain confidentiality in all aspects of client, staff, and agency information.
  • Respond to communication from clients and families, referral sources, and ABH staff within 24 hours or the next business day.
  • Sort and distribute clinic mail and correspondence, and assist with workload at other office locations as needed.

Requirements and Qualifications:

  • Associates degree, equivalent work experience, or certification in a health-related field.
  • Minimum of five years of experience directly related to the duties and responsibilities specified.
  • Ability to take vitals required.
  • Bilingual (English/Spanish) required.
  • Excellent customer service, verbal and written communication skills.
  • Experience with multi-line telephone systems and basic computer literacy.
  • Able to work well as part of a team and experience working in a healthcare setting in a customer service role preferred.

Benefits:

  • Medical, Dental, Vision
  • 401(k) Retirement Plan with Employer Match
  • Dependent Care Flexible Spending Accounts (FSAs)
  • Voluntary Term Life Insurance
  • Employer Paid Basic Life Insurance, Short-Term Disability, Long-Term Disability
  • Voluntary Insurance Policies: Accident, Cancer, Critical Illness, Hospital Confinement
  • Employee Assistance Program (EAP)
  • Paid Holidays, PTO Accruals, Floating Holiday, Paid Birthday, Wellness Day
  • Paid Lunch Break

Equal Opportunity Employer:

Advanced Behavioral Health, Inc. is committed to diversity and to equal opportunity employment. We do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity and expression, age, height, weight, physical or mental ability (including HIV status), veteran status, military obligations, or marital status.

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