IT Support Professional
7 days ago
Actus Consulting Group seeks a highly skilled Support Engineer to join our team.
Job SummaryWe are looking for a talented Support Engineer with strong technical skills and excellent communication abilities in Japanese to provide top-notch support to our clients.
Key Responsibilities- Configure and maintain internal-office servers, PCs, networks, and telephony hardware and software for clients.
- Perform on-site installations of servers, PCs, networks, and telephony hardware and software for clients.
- Troubleshoot technical issues with remote and on-site servers, PCs, networks, and telephony hardware and software for clients.
- Provide technical and customer support for server, PC, network, and telephony hardware and software administration to clients.
- Install and troubleshoot at site. (Business trips required.)
- Compose and issue work records and project records of installation and configuration for each client.
- Report and archive actual solutions and countermeasures of troubleshooting for future reference.
- Report the status of each project and troubleshooting progress to the team/project leader.
- Perform product research and market trend analysis as requested by the team leader.
- Draft proposals and/or quotations for clients as requested by the team leader.
- Manage projects, vendors, and sub-contractors for delivery and completion of projects on time.
- English/Japanese (Required) *Reading and writing are secondary to conversation. The ability to understand what the other person is saying is particularly important.
- 3+ Years of work experience as an IT Support Engineer.
- BS in Computer Science or relevant fields. Or relevant certificate.
- Communication skills with customers, vendors/carriers, and company staff.
- Documentation skills.
- Valid driver's license.
- Ability to commute to End-Client(s) Office a few days a week.
- Microsoft, Citrix, VMware, and other major software vendors' products.
- Cisco, Fortinet, Palo Alto, and other major network vendors' devices.
- Unix/Linux, Windows server operation and maintenance.
- Security software and solutions for servers and PCs.
- Local and Wide Area Network technologies.
- Virtualization and storage technologies.
- Microsoft365, Active Directory, Azure AD, Exchange.
- Video conference tools.
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