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Bilingual Customer Support Specialist
2 months ago
Dean's Professional Services is actively seeking a qualified Bilingual Customer Support Specialist to join our team. This role is essential for a prominent Healthcare Organization and requires proficiency in both English and Spanish.
The Bilingual Customer Support Specialist will primarily handle incoming inquiries related to benefits, eligibility verification, claim statuses, and complaints. This position demands accurate documentation of all interactions, effective follow-up, and proper electronic routing while adhering to confidentiality standards as outlined by HIPAA regulations.
Key Responsibilities:
- Respond promptly and effectively to inbound inquiries regarding benefits, eligibility, and claims processing. The specialist will strive for first-call resolution by identifying issues and proposing solutions, submitting adjustment requests when necessary, and tracking trends for managerial reporting.
- Maintain a thorough understanding of claims systems and accurately input required information into the designated Customer Relationship Management (CRM) system, following all departmental and organizational protocols.
- Exhibit professional behavior and exceptional interpersonal skills in all interactions.
- Foster a cooperative and productive working environment, both internally and externally.
- Demonstrate self-control and engage in non-confrontational communication.
- Contribute actively to departmental goals as outlined in the annual business plan, including specific process improvement initiatives.
- Embody core values such as trust, integrity, mutual respect, diversity, responsiveness, and a commitment to service.
- Adapt to changes in a dynamic work environment with flexibility.
- Receive and apply constructive feedback to enhance work performance.
- Consistently uphold strong ethical standards and sound judgment.
Qualifications:
- Fluency in both English and Spanish is required.
- A High School diploma or equivalent (GED) is mandatory.
- At least one year of experience in healthcare insurance, managed care, or a related field.
- A minimum of six months of medical experience, preferably in a front office setting.
- One year of customer service experience, either in a call center or face-to-face environment.
- Ability to work independently with minimal supervision.
- Moderate to advanced computer skills are essential.
Position Details:
- Schedule: Monday – Friday, 8:00 AM – 5:00 PM (flexibility required)
- Remote work option available after initial training period
- Compensation: $17.50 per hour
- Opportunity for Temp-to-Hire placement
Dean's Professional Services is a nationally recognized staffing solutions firm, dedicated to matching professionals with opportunities that align with their skills and experiences. For more information, please visit our website.
